Adam Holcombe

Experience

• 

  AT&T

  Mar 1999 - now

  • Define, develop, and drive organizational technology strategy for using ServiceNow for ITOM and ITSM capabilities and functions.• Accelerate business transformation to ServiceNow from legacy tooling.• Maximize corporate investment opportunities by applying SAFe & Lean principles.• Identify process and technology improvement opportunities guiding operations to leverage out of the box functionality.• Generate leadership presentations supporting organizational goals for new and existing technology. • Deliver consultative services to internal operations teams on enterprise strategy. • Guide teams during planning of technical infrastructure to meet business and system requirements aligning with best practices.• Established trust with Business Owners enabling positive relationships and consistency.• Develop and interpret organizational goals, policies, and procedures into actionable solutions.• Evaluate data to assess project feasibility and requirements.• Manage a growing global team of Product Owners and Managers providing support for AT&T Service Assurance organization.• Coaching and mentoring team members to ensure relevant and up to date skills. Show less • Built complex transformational business cases leveraging technical expertise and operational knowledge.• Applied SAFe Lean Agile Principles to deliver maximum value for all business cases. • Planned and coordinated project activity from ideation through delivery.• Established and led ideation sessions with Subject Matter Experts and Leadership to define and prioritize project needs and scope.• Consulted with client Subject Matter Experts to determine technical and business requirements.• Defined Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to measure success.• Partnered with finance team to secure funding for portfolio of work. Show less • Created and maintained detailed level technical solution documentation used to guide, develop, and implement software.• Created Business level presentations representing technical solutions for leadership and business owner consumption. • Evaluated current and emerging technologies to assess viability, compatibility, and scalability within the technology ecosystem.• Provided technical oversight and support throughout the development and lifecycle of a solution.• Collaborated with business process consultants to document primary and future mode of operation. • Contributed to multiple transformation efforts resulting in millions of dollars of cost savings to business teams. Show less • Managed a team of Database and Application Developers supporting internal operations teams through automation efforts.• Coaching and mentoring team members to ensure relevant and up to date skills.• Designed and coded new software or modified existing software to add new features and enhancements.• Analyzed user requirements to derive software design and performance requirements.• Wrote and reviewed software and system documentation.• Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints.• Modified existing software to correct errors, adapt it to new hardware and upgrade interfaces and improved performance.• Technologies: SQL, PERL, VB, ASP, C#, HTML Show less • Subject Matter Expert for metrics and reporting from a business and technology perspective. • Designed, Developed, and Maintained large data sets used for analysis and metrics reporting. • Designed and coded business logic used during data ingestion processing (ETL).• Designed and coded output summary and detail reporting used for operations and leadership.• Streamlined report development process by leveraging advanced knowledge of business operations reducing development time.• Collaborated with Operations leadership teams to gather business requirements for metrics tooling used for custom report needs.• Technologies: SQL, PERL, VB, ASP, C#, HTML. Show less

  • Information Technology Strategy Manager

    Jan 2020 - now

  • Professional Business Manager

    Jan 2017 - Jan 2020

  • Solutions Architect

    Jan 2014 - Jan 2017

  • LEAD DATABASE AND APPLICATION DEVELOPER

    Jan 2009 - Jan 2014

  • METRICS LEAD\DEVELOPER

    Jan 2002 - Jan 2009

  • Communications Technician

    Mar 1999 - Jan 2002
• 

  Colonial Pipeline Company

  Apr 2024 - now

  Sr. Product Manger

  Responsible for software transformation for OE&I Shared Services for Colonial Pipeline. Transforming from current mode of operation to future mode with process and software.