Robert Newport

Experience

• 

  Colorado Department of Human Services

  Oct 1998 - now

  QAYS is a specialized unit of the Colorado Department of Human Services, Division of Quality Assurance and Quality ImprovementKey Accountabilities:● Relied upon for providing galvanizing leadership to 6 direct reports, supervising 11 compliance review SME professionals in fiscal management, food services, education, special education, medical, and treatment services● Responsible for designing and implementing a systematic and comprehensive review of DYS facility and regional office operations, while leading SMEs in diverse areas to assess/solve problems affecting negatively operations● Accountable for quarterly/annual site visits, daily communication with 10 DYS Residential Centers, 4 privately operated centers, and 4 Regional Client Management offices; presides weekly meeting with external agencies● Transcendent leader, managing all QAYS activities as CDHS staff authority, working closely with QA/QI Director, DYS Director, program areas, facility and department’s leadership● Effectively developed, evaluated and applied DYS policies and compliance review standards to program processes/systems in residential, programmatic, and client management/parole operations● Depended upon to lead collaborative team efforts, building strong relationships, open communications, and active problem-solving engagement while ensuring oversight responsibilities are consistent and efficientKey Accomplishments:● Successfully manages safety and well-being of 10,000+ at-risk youth, 1,500+ annual DYS staff personnel, and an annual operating budget of $500K● Skillfully developed/implemented plan for an enhanced scope and severity assessment model for use in all DYSQA Compliance Reviews● Essential contributor of Government Performance Solution SOLVE Lean Training Team Show less Key Accountabilities:● Responsible for providing effective leadership to 6 Correctional Youth Security Officer II-Shift Supervisors, 24 Correctional Youth Security Officers, and 4 QA Training personnel ● Relied upon for development and implementation of quality control processes to identify and track facility/program performances, trends, and areas of involvement● Orchestrated comprehensive compliance review functions of QA and staff development requirements; implemented a training-tracking database for required mandatory training, resulting in a 100% compliance● Conceptualized and deployed a personnel development plan for 100+ employees, ensuring all required annual training requirements/occupational competencies were incorporated● Distilled facility outcomes and trend data, presented findings to Mount View Youth Services Center leadership● Seamlessly collaborated as liaison between facility and regulatory agencies like DHS, DYC, DBH, West Metro Fire Department, Jefferson County Social Services, and Department of Public Health and EnvironmentKey Accomplishments:● Championed Behavior Support Program for Mount View Your Services Center, assisting members in building positive behaviors to replace/reduce a challenging/dangerous behavior for the last 5 years● Showcased management skills in developing, implementing and revising data points/key performance indicators including trend analysis to drive daily discussion/decision processes at Mount View Youth Services Center● Innovatively built a QA process for safety assessment and security documentation used as model by DYS leadership; trained all personnel at 6+ Youth Services Center across the State of Colorado● Pioneered Aggression Replacement Therapy (ART) curriculum to introduce and teach basic social, life and building capacity skills to juveniles housed at Mount View Youth Services Show less Key Accountabilities:● Responsible for on-site compliance reviews, ensuring all State-operated and private residential programs contracting with Division of Youth Services (DYS) were compliant in all required areas● Relied upon for reviewing and revising DYS policies/standards following Colorado Revised Statutes and Best Practice in all areas providing services within the center● Skillfully coordinated DYS risk management program and DYS Risk Management Oversight CommitteeKey Accomplishments:● Demonstrated success in specialized roles including Emergency Preparedness Coordinator, HIPAA Compliance Officer, and Fire Safety/Marshal Lead Trainer● Recognized for contributions efficiently guiding DYS leadership as subject matter expert in Life Safety/Security Show less

  • Deputy Director- Office of Children, Youth and Families

    Dec 2024 - now

  • Director- Quality Assurance- Youth Services (QAYS)

    Jun 2017 - Dec 2024

  • Quality Assurance and Training Manager

    Apr 2010 - Jun 2017

  • Risk Management and Safety Coordinator

    Jan 2004 - Apr 2010

  • Correctional Safety and Security Officer II

    Nov 2000 - Jan 2004

  • Correctional Safety and Security Officer I

    Oct 1998 - Nov 2000