Simon Sparrow

Experience

• 

  Xerox

  Jan 1999 - Jan 2001

  IM Manager

  Reported to the UK Finance Director performing the CIO roll with responsibility for all IT operations and development. Line responsibility for thirty-two direct staff, facilities management team of 120 and eighty contract/development staff. Departmental budget of $44 million (gross) supporting an operating company of $1billion turnover.• Winner of the MD's award for business excellence supporting Operation Turnaround in 2001. Reduction of UK IM budget by 60% in two years while retaining service levels.• Substantial improvements in operational stability of legacy systems• Deployment of mobile working technology to field sales Show less

• 

  Xerox Corporation

  Jan 2002 - Jan 2015

  Established organisational focus and developed relationship with European board for the IT function.• Roadmap established of European transformation programmes for the channels business• Provided transparent reporting of status, progress and issues for projects and changes• Aligned delivery functions – escalating and helping resolve issues in a timely manner• Managed IT cost base; specifically developed a roadmap for cost reduction in liaison with Global Technology Towers based within the US Show less Worked as Black Belt within the Customer Admin (collections) finance community, both as an agent of change and a champion of the Xerox Lean Six Sigma DMAIC/DMEDI processes. • Provided overall support to receivables organisations across Europe, helping them to achieve record DSO performance through best practice sharing• Delivered collections projects in UK, Italy and Dublin shared services centre – leasing direct debit uptake taken from 50 to 85% of all contracts• Completed seven weeks training in Xerox Lean Six Sigma Show less Supported the implementation of the European Office strategy while leading the development of European IM strategy. Process responsibility for ensuring the coherence of the European business model and its supporting infrastructure of people, processes and systems.• Support to the Office implementation in Europe co-ordinating resources from the European Solutions Group• Ensured the coherence of the proposed processes and systems to deliver an overall competitive infrastructure for Xerox Europe• Led for development of the Strategy contract - three year IT strategy for Xerox Europe (recurring and investment costs) Show less

  • Business Relationship Manager for Xerox Europe Transformation

    Jan 2014 - Jan 2015

  • Manager: Enterprise Programme Management Office

    Jan 2011 - Jan 2014

  • Managed Print Services European Customer Service Operations Manager

    Jan 2010 - Jan 2011

  • Strategic Programme Manager - Customer Service

    Jan 2008 - Jan 2010

  • Programme Manager, Finance Strategy and Efficiency

    Jan 2005 - Jan 2008

  • Black Belt - Customer Admin

    Jan 2003 - Jan 2005

  • Manager Office Strategy and IM Solutions

    Jan 2002 - Jan 2003
• 

  Xerox

  Jan 2016 - Jan 2019

  Programme Manager

  Accountable for delivering a portfolio of projects, latterly across Global Commercial Excellence using Salesforce, initially across developing markets. • Cloud, Processing and Storage Program Manager for Global Outsourcing programme • Delivered changes to support business transition for Europe to Limited Risk Distributer model • Led Portfolio delivery team of six internationally located project Managers

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  Self-Employed

  Jan 2020 - now

  Self Employed