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Ann Kamau

Ann Kamau

Customer Service Representative

Followers of Ann Kamau392 followers
location of Ann KamauNairobi County, Kenya

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  • Timeline

  • About me

    Freelance Technical Writer

  • Education

    • Karatina University

      2014 - 2018
      Bachelor's degree Computer Science Second Class Honors, Upper Divsion

  • Experience

    • Poa! internet

      Dec 2019 - May 2020
      Customer Service Representative

      Involved in customer service operations. Including:Picking customer calls and answering queries related to the Company's Service.Worked with customer service systems (CRM)Partially involved in Social Media Support

    • Al Jamea tus Saifiyah

      Oct 2021 - Dec 2021
      Computer Lab Assistant

      Involved in Monitoring of Students Web Activities.Assist in Photocopying, Printing and Scanning services.Installing Operating System in PCs

    • Freelance

      Dec 2021 - now
      Technical Article Writer

      I write how-to articles that help users and system administrators to work with new applications on the Linux platform

    • Technoprise Global

      Jan 2022 - Mar 2022
      Web Accessibility Tester

    • Hanmak Technologies Ltd

      Jan 2024 - Jul 2024
      Customer Success Agent

      Picking incoming calls from customers to assist with issues.Making Outbound calls to customers.System ImplementationRaising tickets on the CRM to document customers issues.Closing raised customers tickets.

  • Licenses & Certifications