Romina Castroman

Experience

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  Lingotek

  Feb 2012 - Oct 2019

  Managed, and grew the Localization team, cultivating efficient execution and a customer-first mentality. Oversee production staff to include managing and training Project Manager, Translation Coordination and Language Services.Tracked metrics, profit margins, projects won/loss and updated monthly status report to present to management. Managed budgets totaling $8-10MM. Establish a corporate approach that promotes customer satisfaction and that positively impacted the financial performance of the company, reaching +85% customer retention. Established Quality Assurance process within team, for continuous improvement efforts and initiatives, leading to overall customer satisfaction. Proactively identified and prioritized issues and process improvements with product team to streamline in-house localization platform with engineering team with the usage of JIRA and Slack. Show less Trained new Project Managers on Lingotek's software and supervise their performance. Managed performance of Project Management team, including Vendor Manager and other industry contractor roles as needed. • Worked one on one with top tier clients. • Established plans to support current volumes and future projected growth. • Ensured production team has all needed resources to enable them to fulfill their roles while working cross-functionally to drive results that will benefit and full the needs of the Language Services team. • Analyzed practices and find areas for improvement and draft plans to reach set goals. • Handled customer and internal escalations to arrive at positive outcomes for the company/customers. • Conducted regular meetings with Language Services team and managed regular performance reviews. • Manage team workload and assess when hiring is required. Show less Managed and developed project plans, processes and workflows using Lingotek Cloud Base Translation Management System. • Established and maintained strategic contact with domestic and international clients and internal staff to ensure Customer satisfaction and long-term relationships. • Worked with clients in localizing websites so that the different cultural needs in the target countries can be met.• Planed and manage client’s quarterly budgets used for translation and localization. • Analyzed client’s project requests and forecast requirements needed. • Contracted and train international translation vendors varying on project requirements and client’s requirements. Consistently provide feedback to software Engineers to improve Lingotek's TMS.• Trained and mentored new project managers. Created training materials for internal training purposes of project managers and vendors using the Lingotek Translation Management System. Show less

  • Operations Manager

    May 2018 - Oct 2019

  • Senior Localization Program Manager

    Dec 2015 - May 2018

  • Localization Project Manager

    Feb 2012 - Dec 2015
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  CP & Krell Group

  Jan 2019 - Jan 2020

  Manager of Recruitment and Business Development

  Expanded and streamlined the companies processes for researching, finding and searching for employment candidates for our employer clients. Using two direct reports, employer and candidate contracts were developed and organized. In addition to using the LinkedIn Recruiter tool, one on one interviews with potential candidates and resume analysis helped in recruiting.

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  The Church of Jesus Christ of Latter-day Saints

  Jan 2021 - now

  Lead translation and localization teams across various areas, enhancing turnaround times, optimizing processes, and fostering greater team collaboration.Improved operational practices and procedures across multiple language offices, increasing efficiency by + 30%. Train product managers on project management skills, sprint planning and apply best PM practices. Build partnership with internal and global teams, creating strategy on vision and mission roadmap to streamline processes and cutting down reporting time by 50%.Manage communications, timelines, and deliverables with creative partners, freelance talent, agencies and vendors as needed. Driving efficiency and promoting a team environment.

  • Area Translation Manager - Americas

    Apr 2023 - now

  • Program Manager

    Jan 2021 - Apr 2023
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  Women in Localization

  Jan 2022 - Jan 2022

  Volunteer Training, Operations & Metrics

  Volunteer in Women in Localization