Kathryn Hodge

Experience

• 

  Best Buy

  Jan 2010 - May 2011

  Stores Systems Training Co-ordinator Supporting the maintaining and delivery of all Best Buy systemsEnsuring store leaders are equipped to be Store Systems TrainersMaintaining team members system related training material content and formatReviewing Job Aids and SOPsMaintaining systems training matrixSupport testing and roll out for all new systems releases or enhancements. Updating or producing new training materialFeeding back systems limitations and scope for improving operational efficiency and effectiveness.Translating store feedback into prioritised business requirements; Show less Managing store operating and administrative functions, including transaction processing, financial reconciliation, and expense managementSupporting achievement of overall Best Buy, region by effectively developing and training store teams to deliver a high level of employee engagement and customer satisfactionDeveloping a comprehensive understanding of store goals, objectives, policies and procedures; and enabling creation and support of a values-based, cooperative work environmentAssisting in the creation, implementation and training of Best Buy's customer relationship model TRUST.Contributing to the delivery of optimal customer service by assisting in the recruitment, training, scheduling and retention of customer-focused team members Show less

  • Store Systems Co-ordinator

    Sept 2010 - May 2011

  • Operations Department Manager

    Jan 2010 - Jan 2011
• 

  Kraft Foods

  Aug 2011 - Feb 2014

  Sales Executive
• 

  Hambrooks

  Feb 2014 - Feb 2015

  Training Manager and HR Coordinator

  •Setting up a Training Academy for 120 employees. Extending the Training Academy to external clients within 3 years•Designing and editing a Training Matrix with Individual Personal Development Plans for every employee•Arrange appropriate training within budget constraints. Incorporating external companies through networking and relationship building•Completing Training Audits leading to Identifying and producing succession plans and action plans•Coaching and Developing Staff for internal development•Utilising resources available and creating new training tools to effectively manage and develop training•Identifying vacancies, writing job specifications and advertising vacancies•Prepare job offer letters; write contracts and amendments to contracts. Complete Inductions.•Ensure that every member of staff has had an annual appraisal with achievable objectives•Increase engagement and motivation within the departments•Writing and delivering training packs to all levels across the business Show less

• 

  Innovation Property (UK)

  Mar 2015 - Apr 2016

  Learning and Development Coordinator

  Working in a team of 10, providing comprehensive administration support for the Motor and Property Learning & Development team. Providing continuous development of administration processes ensuring adherence with company policy and audit regulations.Data entry, maintaining personnel files and high level involvement with the development of the e-learning platform. Suggesting and implementing areas for improvement with administrative processes.Managing schedules of training for 4 technical and skill coaches, devising and implementing TNA. Arrangement of training in association of TNA.Organising external training including invoicing, PO’s, creating agendas and gathering evaluation.Collation of Appraisals and PDP’S to develop an annual training plan.First point of contact for all learning and development related queries.Evaluating the ROI requests from the business and schedule appropriately. Running MI and management of monthly reports, maintaining individual training records and trackers for all departments.Administering learning & development documentation and processes, preparing accurate and timely information, providing administrative support for the exam/training successes and providing updates to the business. Show less

• 

  B&Q

  Apr 2016 - Jun 2019

  • Learning and Development Advisor

    Oct 2016 - Jun 2019

  • Employee Relations Advisor

    Apr 2016 - Oct 2016
• 

  Department for Work and Pensions (DWP)

  Feb 2021 - now

  Learning Delivery Officer