Jann Chia

Formula 1 Paddock Club Customer Service Officer

Singapore

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Timeline
About me
Final Year Student @ SMU | Business Analytics
Education
- Presbyterian High School
  2013 - 2016
  GCE O’Levels
  PHS 14th Student Council | Vice President PHS Volleyball | Team MemberSecondary 1 Orientation Camp 2015 | Camp Chief PHS-Chaoyang School Leadership Camp 2014 | Programmes Sub-Committee
- Marymount Convent School
  2007 - 2012
  Primary School Leaving Examinations
- University of Surrey
  2023 - 2023
  Bachelor of Business Administration - BBA Business Administration and Management, General 70.8
  Completed an overseas exchange programme at University of Surrey with First Class Honours.
- Singapore Management University
  2020 - 2024
  Bachelor of Science (Information Systems) Business Analytics
  AY 2021/22 SMU Samba Masala | Honorary General SecretaryAY 2020/21SMU Samba Masala | Tamborim Section SMU Freshmen Orientation (Run 1 & 2) | FacilitatorShopee Code League 2021 | Participant
- Ngee Ann Polytechnic
  2017 - 2020
  Diploma with Merit in Tourism & Resort Management 3.9
  AY 2019/20BA Society | President & Welfare Director Open House 2019 | Tourism & Resort Management Course Booth Student In-Charge The Christieara Programme | Member AY 2018/19BA Society | Main Committee BA Law Spin | SecretaryThe Christieara Programme | MemberAY 2017/18BA Society | Sub Committee
Experience
- Singapore GP Pte Ltd
  Sept 2017 - Sept 2017
  Formula 1 Paddock Club Customer Service Officer
- Business & Accountancy Society (BA Society)
  Apr 2019 - Apr 2020
  President & Welfare Director
- Anywhr
  Sept 2019 - Jan 2020
  Trip Operations
  Bespoke surprise trip curator for modern travellers. I put together itineraries into pocket-sized & personalised Travelogues and research on exciting destinations. As my last project, I crafted a comprehensive Travelogue SOP to make onboarding a breeze for future interns.
- The Amdon Group
  Nov 2020 - Apr 2021
  Digital Marketing Specialist
  Singapore's leading EdTech provider of interactive content in STEM Education. I craft marketing collaterals, manage campaigns, analyse marketing metrics and occasionally author the storyboards for STEMWerkz, an interactive game for kids to learn science.
- SMU Samba Masala
  Oct 2021 - Nov 2022
  Honorary General Secretary
  SMU's resident Afro-Brazillian percussion band. I play the Tamborim, keep the club in order administratively, engage with internal stakeholders, and helm the recruitment efforts for the band.
- Aspire
  Feb 2022 - Jul 2022
  Business Intelligence & Strategy
  The ultimate all-in-one finance OS for businesses, helping companies pay, manage and earn smarter. I build dashboards with key metrics to unveil business insights for internal stakeholders.
- Tinvio
  Jun 2023 - Aug 2023
  Business Analyst
  The answer to manual spreadsheet accounting for small businesses.
- Dyson
  Sept 2023 - Dec 2023
  Business Analyst (Global Aftersales)
  Revolutionised the vacuum cleaning and hair drying experience. I utilised queuing theory to build a statistically-sound and realistic manpower forecasting tool for Dyson’s repair centres based on seasonality and probability.
- Decathlon France
  Jan 2024 - now
  Data Analyst
  Moving people through the wonders of sport.
Licenses & Certifications
- Fundamentals of the Databricks Lakehouse Platform Accreditation
  Databricks
  Jan 2024
- AI100: Python Programming and Data Visualisation
  Heicoders Academy
  Oct 2020
  View certificate
- AI200: Applied Machine Learning
  Heicoders Academy
  Dec 2020
  View certificate
Honors & Awards
- Awarded to Jann Chia
  Finalist for SMU IIE Innovative Project Award SMU Institute of Innovation & Entrepreneurship Apr 2022 Shortlisted as finalists for the Enterprise Solution Development (ESD) Project Award. My team and I ideated and worked on creating an enterprise solution, Clinic Savers. Clinic Savers provides a multi-functional application for clinic staff as well as patients. Through our clinic management system and quick booking system, users will be able to access various microservices that can help streamline many of the user processes found in clinics. The microservices under our enterprise… Show more Shortlisted as finalists for the Enterprise Solution Development (ESD) Project Award. My team and I ideated and worked on creating an enterprise solution, Clinic Savers. Clinic Savers provides a multi-functional application for clinic staff as well as patients. Through our clinic management system and quick booking system, users will be able to access various microservices that can help streamline many of the user processes found in clinics. The microservices under our enterprise solution are Appointment, Clinic, Credential, Distance, Drug, Notification, Patient, Patient Record, Prescribe Drug, Set Appointment, Subsidy and View Clinics.This projects seeks to alleviate the concern of uncertain waiting times at clinics, especially during the Covid-19 pandemic, which poses a risk to an unwell patient's exposure outdoors. By providing visibility of queue lengths and allowing prior booking of appointments, coupled with the clinic-side drug prescription and restock interfaces, a patient's journey from admission to drug prescription becomes much smoother and efficient.Access the public repository here: https://github.com/jannoying/ClinicSavers Show less
- Awarded to Jann Chia
  Bishan-Toa Payoh GRC and Marymount SMC Community Scholarship - 2020
- Awarded to Jann Chia
  Edusave Skills Award Ministry of Education (Singapore) 2020 Up to 10% of students from each course in the graduating cohort who have demonstrated excellent professional and soft skills throughout their course of study, and good conduct.
- Awarded to Jann Chia
  HSBC Centenary Scholarship The Hongkong and Shanghai Banking Corporation Apr 2018 AY 2018/19 & AY 2019/20 For demonstration of all-round excellence
- Awarded to Jann Chia
  Edusave Merit Bursary Ministry of Education (Singapore) 2018 2018 - 2020For achieving good academic performance and demonstrating good conduct
- Awarded to Jann Chia
  Director’s List Ngee Ann Polytechnic Oct 2017 AY 2017/18, AY 2018/19 & AY2019/20Placed on the Director’s List for excellent academic performance for Diploma in Tourism & Resort Management
- Awarded to Jann Chia
  Edusave Award for Achievement, Good Leadership and Service Ministry of Education (Singapore) 2016 For demonstrating leadership qualities, service to community and schools, excellence in non-academic activities, and good conduct
Volunteer Experience
- Volunteer
  Issued by Morning Star Community Services on Feb 2021
  Associated with Jann Chia
- Toa Payoh Youth Network
  Issued by People's Association on Oct 2020
  Associated with Jann Chia
- Project Director
  Issued by Singapore Disability Sports Council (SDSC) on May 2018
  Associated with Jann Chia
- Startup Weekend Global 2021 Volunteer (Platforms)
  Issued by Techstars Startup Weekend on Aug 2021
  Associated with Jann Chia