Alice Sonter

Experience

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  Consultants at Play

  Jan 2012 - Jan 2020

  Administration Assistant

  Administration tasks for a small business: assembling of CDs; collating books; packaging resources & postage handling, registration at conferences.

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  THE Society x UQ PATAns

  Oct 2016 - Jul 2017

  Vice President: Events and Marketing

  Responsible for coordinating all society events with assistance from the teams, the branding presented and continued marketing strategy of THE Society. Roles include: • Organising and arranging any event the society runs• Delegating the management of events and tasks to other committee members• Taking overall responsibility for regulatory requirements of running events (e.g. risk assessments, event registration)• Ensuring events are consistent with the needs and wants of society members• Regularly updating and monitoring the society’s online and social media presence, including posting work experience opportunities for members• Coordination of all marketing of society and events to present a consistent image• Working closely with the Events and Marketing Teams to promote events• Working closely with the Ambassador team • Designing society marketing material including flyers, posters and banners as necessary Mostrar menos

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  City of Kingston

  Nov 2017 - Jan 2017

  Volunteer Manager

  I held the position of volunteer manager for the Snow Much Fun festival in Kingston, Ontario (Canada). The event ran on the 8th December. I worked alongside 3 staff members and successfully managed a team of 30 volunteers.

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  Big Pineapple Music Festival

  Jan 2018 - May 2018

  Volunteer Coordinator

  My role included:- Orientation and Briefing - Managing 278 Volunteers for a 1 day festival- Rostering and organising volunteers- Re-rostering to cover unfilled shifts- Admin duties- Frequent social media posting- Liaising with other departments- Helping volunteers feel welcome and supported- Looking after the volunteer database and records- Delegating projects and tasks- Communicating with people from diverse backgrounds- Resolving conflicts

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  Queensland Art Gallery/Gallery of Modern Art

  Mar 2018 - Jul 2019

  Events and Outlets Administration Assistant

  • Assisting events department with the creation of quotes, invoices, signage, floor plans, menus, using Microsoft Office, Ungerboeck, and other platforms. • Providing onsite support for bump in, including set up duties, and liaising with suppliers. • Event order distributions• Pre-authorisation processes• Stationary orders• Research into marketing strategy and activation plan (directories and listings)• Filing and archiving processes - physical copies and online processes using HPE Content Manager (CM9)• Creation of events brochure • Food and Beverage service for key events (Patricia Piccinini opening, International Robotics Conference) Mostrar menos

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  Rabbits Eat Lettuce

  Mar 2018 - Jan 2018

  Volunteer Coordinator

  Rabbits Eat Lettuce is an annual music, arts, and lifestyle festival that has been held over the Easter long weekend since 2008. In this position I performed as the 2nd In Charge under the Volunteer Manager. My role included:- Orientation and Briefing - Managing 186 Volunteers over a 5 day period- Rostering and organising volunteers- Admin duties- Frequent social media posting- Liaising with other departments- Helping volunteers feel welcome and supported- Looking after the volunteer database and records- Delegating projects and tasks- Communicating with people from diverse backgrounds- Resolving conflicts Mostrar menos

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  Bohemian Beatfreaks

  Sept 2018 - Nov 2018

  Volunteer Coordinator

  Bohemian Beatfreaks is a music and arts festival held at Kippenduff (NSW) and in its third year moved to the sunshine state of Queensland and was held at Cherrabah Resort (Warwick). This three day festival (23rd-25th November) brings in over 3000 attendees. My role included:- Pre festival administration duties: communication through social media, emails, phone calls, texts. - Rostering- Orientation and Briefing - Managing 136 Volunteers over a 3 day period- Rostering and organising volunteers- Admin duties- Frequent social media posting- Liaising with other departments- Helping volunteers feel welcome and supported- Looking after the volunteer database and records- Delegating projects and tasks- Communicating with people from diverse backgrounds- Resolving conflicts- Managing merchandise - Stocktake- Managing lost and found Mostrar menos

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  Iceberg Events

  Jul 2019 - Jan 2021

  Event Assistant

  • Delegate, speaker and sponsor management• Accommodation management • Website Management• EDM Management and creation through Vision6• Onsite management of conference and offsite events

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  Services Australia

  Jan 2020 - Sept 2021

  • Analyse customer data to assess customer entitlements and requirements• Complete moderately complex assessments to ensure payments are accurately delivered to customers• Liaise with stakeholders to resolve moderately complex issues and escalate where required• Provide advice and education to customers, stakeholders and colleagues on straight forward regulatory and compliance matters• Provide advice and recommendations when performing quality on line checks• Raise debts and negotiate suitable recovery arrangements for customers and organisations including processing compensation settlements• Refer information and more complex cases to relevant teams• Research and examine evidence from customers and third parties for the purpose of assessing health and welfare payments• Update customer records based on information provided by customers at interviews or information from third parties• Exercise delegations in accordance with legislation and guidelines• State champion of ConnectFour• Organiser of all things fun for the team Mostrar menos • Assist customers to access, navigate or interpret services across a range of payments, programs and services• Actively promote, demonstrate and, where appropriate, refer customers to the agency’s self-managed and digital services• Resolve routine customer enquiries and escalate where appropriate through formal channels• Determine and facilitate payments to customers, including payments made by customers• Resolve routine customer complaints, and escalate complex complaints and/or systemic issues• Provide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership team• Provide advice, procedural guidance and on-the-job support to other service officers• Participate in quality assurance activities and check adherence with relevant legislation Mostrar menos

  • Compliance Support Officer

    Nov 2020 - Sept 2021

  • Customer Service Officer

    Jan 2020 - Nov 2020
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  Big Pineapple Music Festival

  May 2021 - Jun 2021

  Volunteer Coordinator
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  National Rugby League

  Jun 2021 - now

  Corporate Host/Event Manager

  • Manage corporate functions on behalf of the NRL (ranging from 50-300) • Welcome guests to the function, complete checks and accreditation processes • Work with key stakeholders to ensure a smooth function (e.g. catering staff, stadium staff, security, NRL personnel)• Welcome NRL talent to the function and assist with client interaction where required • Assist guests with any enquiries throughout the event (facilities, seating, entry, etc) • Manage any issues that occur within the function • Set up the room with any collateral to feature for the function• Distribute gifts to guests upon arrival as part of their corporate hospitality package Events worked as part of this role:• State of Origin Game 2 2021 • NRL Grand Final 2021• Magic Round 2022 (13-14 May)• State of Origin Game 3 2022• Magic Round 2023 (5-7 May)• State of Origin Game 2 2023• NRL Semi Final 2023 - Broncos v Warriors• Magic Round 2024 (17-19 May)• State of Origin Game 3 2024 • Pacific Championships 2024 - Pacific Cup Mens (Australia v Tonga) & Womens (Australia v PNG) Mostrar menos

• 

  Cancer Council Queensland

  Sept 2021 - Jun 2024

  • Coordinate the delivery of a portfolio of Cancer Council Queensland’s national, and state-basedfundraising campaigns in collaboration with key stakeholders • Develop acquisition, retention, and engagement tactics that align with campaign strategiesto achieve participation and financial targets• Identify, develop, and implement best practice fundraising strategies that increaseparticipation, supporter averages and reduce attrition.• Develop and implement 6-12-month multi-channel, persona-based acquisition, retention and engagement journeys along with account management plans for the campaigns.• Complete briefing documents for collateral, communications, and tools • Track, analyse, and communicate campaign performance on a state level and regionalimpact level in real time to key stakeholders.• Identify and secure state-based corporate partnerships and individual giving opportunities.• Coordinate, analyse, and adhere to income and expenditure budgets associated with 6-12-month program strategies.• Develop and contribute to reports, regularly updating program deliverable status andoutcomes.• Promote and develop resources for internal communication to key stakeholders inclusivebut not limited to program overview; FAQ’s, key messaging, internal program launches andtoolkits.• Conduct and communicate in depth post campaign analysis of campaigns.• Contribute to the planning, and delivery, including event plans, invitations, managingsuppliers and delivery of the whole of business stakeholder engagement plan and events. Mostrar menos • Administration and support across the Campaigns and Community Engagement (CnCE) team (20 Team Members)• Sourcing of case studies, content, photography, and resources to support acquisition, retention, and engagement journeys for supporters. • Coordination of regional and state-based raffles, incentives, and competitions • Creation of templates and training manuals • Coordinate the distribution of resources and promotional materials to regional team members• Data management across communications journeys, supporter journeys, and host kit fulfilment• Testing of internal project management, customer relations databases, supporter engagement digital platforms and systems• Maintaining data integrity and document storage for the CnCE team for activities and proceduresKey achievements in the role:• Australia’s Biggest Morning Tea announced as the number 1 fundraising campaign in Australia in 2022 with $11.9m raised nationally (Over $2.1m raised in Queensland)• Assisting with Daffodil Day 2022 with 111 sites across Queensland, and the coordination of 19 Brisbane CBD sites• Rock of the Month for September 2022 for the Fundraising, Marketing, and Communication Department. • Introduced key governance practices across all campaigns and supporter journeys Mostrar menos

  • Senior Coordinator, Campaigns and Events

    Feb 2023 - Jun 2024

  • Coordinator, Campaigns

    Sept 2021 - Mar 2023
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  Containers for Change QLD (COEX)

  Jun 2024 - now

  Event Coordinator