Giji Philip

Experience

• 

  Citi

  Jan 2001 - Mar 2008

  Financial Associate
• 

  NYC Department of Health and Mental Hygiene

  Mar 2008 - now

  Responsible for the end-to-end technology environment supporting Agency-wide Information Support Services. Manage business and technical requirement, design and development for full lifecycle implementation and support of all Agency Call Center applications.• Serve as administrator and provide technical support to all users connected to call center technology solutions• Activate phone lines and create IVRs according to programs’ requirements• Create AI-based chatbots and other customer service solutions as needed• Deliver training, and develop user guides• Manage and support various programs for the maintenance and update of phone lines • Create and provide data reports when requested and maintain ongoing monthly performance data for the call center• Provide technical support to vendors for Invoice Processing System• Hands-on skills in active use of Genesys call center technology, Microsoft 365 apps and tools, JavaScript, CSS, Adobe Dreamweaver, Adobe Fireworks and Flash Show less Responsible for the end-to-end technology environment supporting Agency-wide Digital Communications. Manage business and technical requirement, design and development for full lifecycle implementation and support of all Agency Public Facing web-based sites and applications.• Redesigned, development and implementation of the Agency’s Mobile Responsive website• Managing of technology and new media vendors including oversight of deliverables and development resources• Managed and supported various programs for the maintenance and update of content for both internet and intranet site structures• Responsible for redesign for the intranet based on Microsoft SharePoint 2013 including leveraging the publishing feature set for content approval and creating a flexible content management strategy • Collaborated with NYC Department of Information Technology & Telecommunications for mass communications, Public Health Media and Marketing, and e-mail promotion campaigns• Coordinated with network technology services to ensure proper network security settings and content policy administration• Developed and managed full-scale marketing plan and calendar with timely and accurate updates• Collaborated daily with online team to ensure that the needs of the group are being communicated clearly across Agency’s web platform and all deadlines are met• Coordinated with legal, public health services, and Heath Care Providers to ensure timely input into marketing strategy• Created social media programming and content for both internal and external conception including blogs, LinkedIn, Facebook, Twitter, Tumbler, and YouTube pages• Planed and conducted usability testing and consulting on Agency web properties and applications• Created Google Analytics and Webtrends reports with key metrics of users, sessions, bounce rate, and other interaction metrics• Hands-on skills in active use of HTML, JavaScript, CSS, Adobe Dreamweaver, Adobe Fireworks and Flash Show less • Responsible for complete redesign, development and implementation of the Agency website including modern design with mandated Team Site template• Managed technology driven projects using waterfall project management approach• Coordinated with legal, public health services, and Heath Care Providers to ensure timely input into marketing strategy• Managed creative vendors while making sure the Brand Creative Director is reviewing all materials under development• Responsible for redesign for the intranet based on Microsoft SharePoint 2010 including leveraging the publishing feature set for content approval and creating a flexible content management strategy • Central point of contact for inter-agency projects with NYC Department of Information Technology & Telecommunications for mass communications, e-mail promotion campaigns, and web application hosting• Planned and conducted usability testing and consulting on agency web properties and applications• Created social media programming and content for both internal and external conception including blogs, LinkedIn, Facebook, Twitter, Tumbler, and YouTube pages • Created Google Analytics, and Webtrends reports with key metrics of users, sessions, bounce rate, and other interaction metrics• Hands-on skills in active use of HTML, JavaScript, CSS, Adobe Dreamweaver, Adobe Fireworks and Flash Show less

  • Computer Systems Manager

    Apr 2019 - now

  • Computer Systems Manager/Senior Web Manager

    Sept 2013 - Apr 2019

  • Online Editor

    Mar 2008 - Aug 2013