Himani Bansal

Experience

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  Rise and shine pvt ltd

  Aug 2015 - Jan 2019

  Sales executive

  Handle customer complaints, grievances, and disputes in a timely and empathetic manner. Investigate the root cause of the issue, escalate complex cases to higher authorities if necessary, and work towards fair and satisfactory resolutions that meet customers' needs and expectations. Offer personalized recommendations and guidance to customers seeking advice on selecting appropriate healthcare products and funeral insurance plans based on their individual needs, preferences, and budgetary constraints.Address customer inquiries regarding coverage limitations, exclusions, pre-existing conditions, and other policy-related questions.Assist customers with the enrollment process for healthcare products and funeral insurance policies. Guide them through the application process, verify eligibility criteria, and facilitate the completion of necessary paperwork. Show less

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  WNS Global Services SA

  Jan 2021 - Jan 2022

  Sr. Associate

  Act as the primary point of contact for customers who require changes to their travel schedules, including flight times, dates, or routes. This involves understanding the nature of the change requested by the customer and assessing its feasibility based on available options. Proactively communicate schedule changes to affected customers through various channels such as phone calls, emails, or messaging platforms. Provide clear and concise information about the reasons for the change, available alternatives, and any implications on their travel arrangementsManage customer expectations by setting realistic timelines for processing schedule changes, confirming new bookings, and issuing refunds or credits when applicable.Maintain accurate records of schedule change requests, customer interactions, and corresponding updates to travel itineraries. Show less

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  Webhelp

  Jul 2022 - Dec 2022

  Contact Centre Associate

  Acknowledging and resolving customer’s complaints and advising with appropriate alternatives.Address customer inquiries related to billing statements, invoices, payment methods, and account balances promptly and accurately. This may involve answering phone calls, responding to emails, or interacting with customers through different platforms.Address customer inquiries related to billing statements, invoices, payment methods, and account balances promptly and accurately. This may involve answering phone calls, responding to emails, or interacting with customers through online chat platforms. Investigate and resolve billing disputes or discrepancies reported by customers.Strive to exceed customer expectations by providing exceptional service, demonstrating empathy, and actively listening to customers' concerns. Show less

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  Aecc india

  Dec 2022 - Sept 2023

  Global Customer Engagement Associate and Analyst

  Handling all overseas enquiries via phone, email and chats as live support.Running successful marketing campaigns, help in setting new projects for new business opportunities, handling student’s escalations and audit engagements by ensuring keeping the quality intact.Gather, analyse and use complex data to develop actionable steps for better end results.  Analyze customer data to identify trends and anticipate customer needs. Handling international enquiries via phone, emails and engagements as live support.  Guiding students related to study abroad information as per the requirements. QUALITY ASSURANCE - Handling student's escalations and audit engagements by ensuring keeping the quality intact. Show less