Jenny Sadler FPMI

Experience

• 

  British Airways Pension Services Ltd

  Jan 1992 - Jan 2014

  Liaised with BA on all pension scheme policy and design changes, managed and delivered all administration and systems projects; transformed member communications and shaped and presented proposals to the Trustee Operations Committee. Additionally, took on the role of Head of IT. Led a team of 50 to deliver against SLAs, alongside management of various technical and administration projects, implementation of a new pensions administration system and re-engineering of all administration processes, enhancing efficiency and delivery. Designed member communications strategy and delivered various communications projects.

  • Head of Development & Communications

    Jan 2008 - Jan 2014

  • Head of Pensions Administration

    Jan 2002 - Jan 2008

  • Communications Manager

    Jan 2001 - Jan 2002

  • Manager, Systems Administration Team

    Jan 1998 - Jan 2001

  • Leader, Benefits Team

    Jan 1995 - Jan 1998

  • Pensions Professional Graduate Trainee

    Jan 1992 - Jan 1995
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  British Airways Pension Services Ltd

  Jan 2015 - Jan 2018

  Operations Director

  Within British Airways’ (BA) defined benefits pension schemes (winners of Best Administration and Trustee Development at the Professional Pensions ‘Pension Scheme of the Year’ awards 2017), responsible for: running the Trustee Operations Committee, reporting to the Main Trustee Board, leadership of the administration function, SLA targets, restructuring and recruitment, setting direction and driving projects, member communications and wider IT provision, including transition and management of IT provider. Show less

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  National Grid

  Jan 2018 - Jan 2022

  Responsible for the effective, accurate and compliant delivery of pension administration services for the large DB and DC schemes. Leading multiple teams and influencing various stakeholders including trustees, trustee company and National Grid corporate team. Large digitalisation project designed and implemented, efficiency of administration processes improved including automation, relationship building with internal HR team and external Trustee and IT providers, third party administration provider selection and outsource of services. Regular contributor to monthly operations committee board discussions, presenting, papers, minutes and redesigning reporting. Implementation of legislative changes to administration processes and teams. Complaints handling and audits. Show less

  • Head of Member Pension Administration Services

    Jan 2020 - Jan 2022

  • Change Manager

    Jan 2018 - Jan 2020