Florina Zamfir

Experience

• 

  Oracle

  Oct 2008 - now

  • Support on the deployment of new tools and processes and associated change management activities. Successfully coordinated the roll-out and adoption of a new user interface tool for the EMEA sales reps.• Manage and prioritize Enhancement Requests and work with the relevant teams to have them implemented. Influenced system changes and secured the implementation of my division’s requirements at Global level.• As part of the tools & processes governance, coordinate a team of Tool Champions keeping them informed about updates, roll-out and enablement topics, and helping them to provide local support to Sales.• Responsible of the EMEA Reporting Tools Governance, driving the adoption & consistent usage of the Sales Management tools, and acting as a single point of contact. • Create and deliver systems trainings for the EMEA Sales Organization, helping them get up to speed with the latest updates and be more productive Show less • Coordinated the implementation of a new tool in UKII region, helping sales reps better understand & plan their territories• Delivered trainings & offered support, acting as the UKII single point of contact• Coordinated the recognition projects for the UKII Tech Sales team, awarding sales achievements• Coordinated the Unlimited License Agreement process, ensuring an accurate and updated storage & data maintenance • Coordinated the Win2Reference program, encouraging and promoting win stories to be documented for Tech• Contributed to the creation & implementation of the Sales Enablement learning program for the new hires Show less • Developed, defined and maintained processes aligned to Corporate direction, policies and SOX compliance• Streamlined processes and identified opportunities for improvement• Assisted in User Acceptance Testing and updated/ decommissioned processes as result of system enhancements and/or policy change• Managed EMEA global quote letters and notifications from their global release through translation process with external vendor, localization, legal revision and final release to stakeholders.• Updated XML Publisher templates, ensuring EMEA quotes are updated as per the latest corporate directions Show less • Ran interviews and performed root cause analysis to identify trends, opportunities for improvement and best practices in EMEA• Came up with quality initiatives and coordinated Quality projects (Input Quality Project / Employee Insights project/ Assessments/ License Assignment project)• Coordinated a team of 17 people within the Sales Efficiency-Rejection project with the goal to decrease the booking rejection rate and ensure procedure compliance• Educated employees on different business processes via workshops, project initiatives or query assistance.• Actively participated in regular or project-based calls with cross functional LOBs and Regional Ops to tackle process related topics.• Coordinated the OFD (Oracle Financing Division) process in EMEA (communications, training and escalations)• Facilitated the maintenance of ISO 9001:2008 Quality Management certification in EMEA Customer Support Services, through the organization and conduction of internal audits & planning of the external ones. Show less • Managed the renewal process from initial stage of pricing and quoting through to booking of signed contracts for the BeLux territory• Educated customers on e-business practices and any associated contractual implications• Accurately forecasted business targets and opportunities in territory • Achieved quarterly and yearly forecast and sales target • Handled and solved customer complaints or any queries related to support service offers and products.• Provided training for the team newcomers• Facilitated the maintenance of ISO 9001:2008 Quality Management certification in EMEA Customer Support Services, through the organization and conduction of internal audits & planning of the external ones. Show less

  • Tools & Processes Program Manager, EMEA

    Jan 2021 - now

  • UKII Central Business Programs Coordinator

    Sept 2017 - Jan 2021

  • Global Process Analyst

    Jul 2015 - Sept 2017

  • EMEA Quality Specialist (& Internal Auditor)

    Dec 2012 - Jul 2015

  • Support Renewals Representative ( & Internal Auditor)

    Oct 2008 - Dec 2012