Irene Eganez

Experience

• 

  Bcs Computers, Inc.

  Jan 2007 - Dec 2014

  Executive Assistant Office Manager

  • Managed sales accounts, accounts payables, and receivables for Bcs Computers, Inc. in Miami.• Addressed client inquiries and complaints, ensuring high customer satisfaction.• Prepared financial documents, reports, and memos using Excel and database systems.• Coordinated catering for meetings and maintained office supplies efficiently.

• 

  M&R Wireless

  Jan 2009 - Jan 2013

  Customer Service

  • Resolved requests and complaints from English and Spanish-speaking clients at M&R Wireless• Managed incoming calls and provided information about products and services• Ensured appropriate changes were made to resolve customers' problems

• 

  HapCor, Inc.

  Feb 2015 - Dec 2024

  ⬧ Negotiate contracts, manage orders, ensure quality, and lead compliance for export solutions.⬧ Plan and execute goods transportation, manage inventory, and optimize warehouse operations.⬧ Elevate staff proficiency in regulated commodities, ensuring compliance and quality assurance.⬧ Drive cost reduction and efficiency improvements, enhancing customer satisfaction.⬧ Spearhead strategic supply chain improvements, identifying opportunities for innovation and implementing forward-thinking solutions to drive business growth. Show less ⬧ Optimized proposal process, enhancing speed and margin attainment.⬧ Trained staff on new documentation, to reduce errors and to improve response times.⬧ Created export customs documents, balancing company goals with competing needs.⬧ Spearheaded cross-functional team initiatives to streamline supply chain operations, significantly improving on-time delivery rates and customer satisfaction.⬧ Fostered strong partnerships with suppliers and carriers, negotiating favorable terms that boosted profitability while maintaining service quality. Show less

  • SUPPLY CHAIN MANAGER / 3PL SPECIALIST

    Jan 2021 - Dec 2024

  • SALES ASSOCIATE / LOGISTICS MANAGER

    Jan 2019 - Dec 2020

  • LOGISTICS MANAGER - ORDER FULFILLMENT

    Feb 2015 - Dec 2018