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Gabriele Deiana

Gabriele Deiana

Teacher assistant

Followers of Gabriele Deiana211 followers
location of Gabriele DeianaAlghero, Sardinia, Italy

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  • Timeline

  • About me

    Long experience in customer/patient care and in finance/administration. I also have experience in tourism (toutist guide) and as a language teacher.

  • Education

    • Università degli Studi di Sassari

      1996 - 2003
      University Degree Languages and literatures 106/110

      Three-year English, four-year French, two-year German. History, literature, linguistics, philology. Erasmus at the “Le Mirail” University, Toulouse, France.

    • Universitat de Barcelona

      2010 - 2011
      Postgraduate in Cultural Tourism Tourism and cultural heritage 8,8/10

      Specific training in implementation and development of cultural tourism projects throughout all their phases (conceptualization, financing, implementation and evaluation). Fundamentals of digital marketing. 25 credits.

  • Experience

    • Ministère de l'Éducation nationale, de la Jeunesse et des Sports

      Oct 2001 - Apr 2002
      Teacher assistant

      Teacher assistant for Italian language to French students in order to improve their reading and conversation skills.

    • Cooperativa Silt

      May 2003 - Oct 2003
      Tourist guide

      Tourist guide at archaeological sites in Alghero. Selling tickets and describing the sites in Italian, French and English.

    • Volareweb Srl

      Mar 2004 - Jun 2004
      Customer service

      Giving information about prices and availabilities and booking flights for customers

    • Babel Media

      Oct 2004 - Feb 2005
      Videogames tester

      Test videogames to find operating and dialog errors

    • Open House Spain

      Jan 2007 - Jan 2010
      Booking agente

      Administrative assistant and customer service in Italian, Spanish, English, French.

    • EnGrande S.L.

      Jul 2010 - Jan 2011
      Booking agent

      Answering telephone calls and managing online apartments/hotels bookings and to provide customer service for the Italian, French, English and Spanish markets.

    • Colt Technology Services

      Apr 2012 - Aug 2017
      Collector analist

      •Manage the cash collection and account reconciliation of a selection of B2B debtors to drive down DSO and improve collections of aged items; -cash flow forecast; work closely and provide support to centralized functions in both Barcelona and India. i.e. cash apps; disputes; •Comply with Service Levels (SLA’s) & manage own performance to improve/stabilize KPI’sInitiate improvements to policy and process•Drive process improvements through development of key metrics, implementation of more efficient tools and offering support on the optimization of staff;• Liaise and work extensively with Sales teams to develop successful strategies to optimize/improve collection ability. Show less

    • Grupo Martí AXA Seguros

      Nov 2018 - May 2019
      Office Employee

      Road assistance. Telephone and mail assistance for drivers of heavy vehicles. Interaction with the different subjects involved. Usage of different languages (written and oral): English, French, Italian, Spanish.

    • Eugin

      May 2019 - May 2021
      Patient services manager

      Advisory and first information about treatments and administrative procedures. Follow up of invoicing and collection activities. Working in Italian, French, Spanish, English and Catalan.

    • Pubblica Amministrazione

      Jan 2022 - Mar 2022
      Teacher

      Teacher of french to 10-13 years old students

    • Grande Baia Resort & SPA

      Apr 2022 - Aug 2022
      Receptionist

      Checking in and out for the hotel customers, follow up of all the customers requests during their stay in order to guarantee the best experience. Usage of EricSoft.

  • Licenses & Certifications