Carnetha Jennings

Experience

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  First American Title

  Mar 2011 - Sept 2022

  Escrow Assistant

  • Played an integral role in the escrow process, including the initiation of orders, inputting crucial closing statement information, and the meticulous preparation of documents required for closing.• Conducted comprehensive title examinations for a diverse range of title orders, with a primary focus on residential properties.• Successfully resolved challenging title issues, often involving complex cases such as liens, judgments, or boundary disputes, to ensure a clear and marketable title.• Prepared the escrow file for closing, ensuring that all necessary documents were in order and signed by the relevant parties. Coordinate the signing of documents by buyers and sellers. Show less

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  Ursus Holdings

  Jul 2013 - Jul 2016

  Title Curative Specialist

  • Performed thorough reviews of title commitments, surveys, and other relevant documents, ensuring accuracy and completeness.• Conducted complete legal research, including title searches, to verify property ownership and assess potential issues.• Prepared exhibits and legal documents for court proceedings, maintaining a high standard of accuracy and professionalism.• Collaborated with Title Curative Specialists and provided attorney review, closing comments, and recommended additional procedures to resolve title issues. Show less

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  American Airlines

  Jan 2017 - Oct 2020

  Customer Service Lead

  • Skillfully lead and supervised a team of agents, providing direction, training, and unwavering support to ensure the delivery of efficient and exceptional customer service.• Proficiently assisted passengers by addressing inquiries, concerns, and requests by handling challenging or escalated customer service situations with professionalism and adept problem-solving skills.• Skillfully managed the boarding process to ensure passengers embarked safely and punctually, effectively coordinating with flight crew and gate agents to facilitate a seamless departure experience.• Created a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.• Supervised the baggage handling process, encompassing tagging, loading, and unloading of luggage, while proficiently managing issues related to lost or damaged baggage. • Conducted training on the use of relevant software and systems used for reservations, check-in, and communication with passengers. Ensured that team members were proficient in these tools to enhance operational efficiency and provide passengers with a seamless travel experience. Show less

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  CMA CGM

  Oct 2022 - now

  Client Solutions Representative

  • Promptly answer incoming calls and e-mails, ensuring customers receive exceptional customer service within Service Level Agreement SLA.• Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers.• Act as a liaison between external and internal customers, effectively addressing import issues and conducting necessary follow-ups. • Communicate critical information to customers, including holds, vessel arrival updates, customs information, delays, and release status. Show less