Amrit Raj

Experience

• 

  Oriserve

  May 2022 - now

  Generative Integration with Flows TVS: Automatically generates context-aware responses, redirects to customized flows, and ensures seamless transitions between queries to enhance user engagement and satisfaction.UI Reports Schedule Page on Dashboard: Enables developers and PMs to manage UI reports from the dashboard, allowing users to add new reports without manual queries, providing flexibility in report generation and management.Alexa Integration Update: Configured the system for multilingual support (English and Arabic), resolved system bugs, and successfully launched the updated system for Flynas, enhancing user accessibility and experience.WhatsApp Message Status for Live Agent: Provides agents with real-time notifications on message status, allowing them to prioritize interactions and focus on active users, thereby increasing productivity and efficiency.Enhanced User Experience: Overall improvements across various integrations and features, leading to streamlined communication, reduced waiting times, and effective handling of inquiries, boosting overall productivity and user satisfaction. Show less

  • Software Engineer

    May 2024 - now

  • Junior Software Engineer

    May 2023 - May 2024

  • Software Engineer Intern

    May 2022 - May 2023