Experience

• 

  Cognizant

  Jul 2018 - now

  • To implement new changes on cloud uses CI/CD tool Jenkins.• Manage CI/CD pipeline which includes creating, managing and fixing the issues with Jenkins pipeline.• Maintaining and monitoring the existing infrastructure using AWS services like CloudWatch, Amazon Managed Grafana.• Building and configuration of Windows and Linux AMI’s.• Hands on Production Experience with AWS Compute Service: EC2, AMI, Lambda, Autoscaling, Load Balancers.• Hands on Experience with AWS Storage Service: S3, EFS, EBS.• Managing the User Account in Active Directory and providing them right domain access.• Hands on Experience with AWS Security Service: IAM, AWS Config, Cloud Trail.• Hands on Experience with AWS Network Service: VPC, Subnets, Router, Internet Gateway, VPC Endpoint.• Hands on Production Experience with AWS observability Service: CloudWatch Alarms, CloudWatch Logs, Cloud Trail, VPC Flow Logs.• Managing target group, targets of Load balancer as per requirement.• Preparing design documentation and upload them on Confluence to ensure project quality process.• Used JIRA for tracking issue and project management.• Creating and Updating CloudFormation templates for automation.• Excellent interpersonal skills, ability to interact with people at all levels.• Performing windows OS upgrades on servers hosted on AWS cloud.• Working on ServiceNow tickets like requests and priority incidents and following incident management processes (ITSM). Show less • Manage AWS Services- ELB, EC2, S3, RDS, SNS, Cloud Watch.• Architecting secure VPC solution in AWS with the help of security group, public and private network configuration.• Create S3 buckets and managing policy for S3 bucket.• Manage and maintain IAM policies in AWS to define group, create users, assign roles, and define rules for role-based access to AWS resources.• Create snapshots and AMIs of the instances for backup and creating clone instances.• Creation of custom CloudWatch metrics and alarms for Windows and Linux servers using custom metric scripts and SNS notifications for the same• Manage system routine backup, scheduling job, enabling job, network logging of server for maintenance.• Checking heath check reports of different parameter of virtual machines.• Rebooting, start and stop of VMs as per client request.• Blocking and opening ports of IP as per customer requirements. • Decommissioning of servers, S3 buckets with correct process• Provide technical support by troubleshooting day to day issues with various server. Show less Incident Management and ITSM:•Spearheaded incident management processes, ensuring timely resolution and minimising business impact.•Demonstrated proficiency in IT Service Management (ITSM), implementing best practices to enhance overall service delivery.Application Monitoring:•Established and maintained robust application monitoring systems to proactively identify and address potential issues before they impacted users.•Utilised cutting-edge tools to monitor application health, performance, and availability.OpsGenie and ServiceNow Automation:•Played a pivotal role in automating ticket creation, monitoring, and routing processes using OpsGenie and ServiceNow.•Orchestrated seamless communication between ServiceNow and OpsGenie, optimizing incident response and resolution times.ServiceNow - OpsGenie Automation:•Innovated and implemented automation workflows between ServiceNow and OpsGenie, streamlining incident management processes.•Collaborated with cross-functional teams to ensure a cohesive integration that enhanced overall operational efficiency.Grafana - OpsGenie Automation:•Leveraged Grafana to enhance visualization and monitoring capabilities, integrating it with OpsGenie for comprehensive incident management.•Developed and implemented automation workflows, empowering the team with real-time insights into system performance.Leadership and Team Management:•Demonstrated strong leadership and management skills, guiding cross-functional teams to achieve operational excellence.•Fostered a collaborative work environment, promoting effective communication and knowledge sharing among team members.Independence and Efficiency:•Operated both independently and collaboratively within a team environment, handling complex assignments with efficiency.•Successfully managed and resolved critical incidents, showcasing adaptability and problem-solving skills. Show less

  • Technical Lead

    Jul 2023 - now

  • Senior System Engineer

    Jun 2020 - Jul 2023

  • Systems Engineer

    Jul 2018 - Jun 2020