Experience

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  Electromedical associates

  May 2005 - Dec 2009

  Debt collector/courtesy caller

  Developed medical bill-payment solutions for clients based on their financial needs and capabilities.

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  United heathcare

  Jan 2010 - Dec 2010

  Customer care representative

  I assisted customers with benefits and claims inquiries, and helped to mitigate customer issues.

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  The advisory board company

  Dec 2010 - Nov 2017

  • Served as relationship manager between the I.S. Development Team and 6 department teams within our company to include: Account Management, Web Team, Marketing, and three customer facing teams.• Assisted in creating and implementing a company-wide prioritization process to ensure the development team is working on the firm’s top priorities. Process included: intake of requests and rankings from each department throughout the company, pre-prioritization preparation of requests, and post prioritization feedback.• Played a key role in project requests which require greater than 20 hours of development time. Duties ranged from providing teams with guidance regarding request content, request intake and ranking for quarterly prioritization meeting, communication of results to team, strategizing action plans based on results, and scheduling of kick-off meetings.• Responsible for intake, triage of enhancement and bug requests that required less than 20 hours of development time.• Gained general knowledge of data flow between systems. Work very closely with developers to help troubleshoot issues Show less

  • Associate Project Manager

    Aug 2016 - Nov 2017

  • Quality Assurance Analyst

    Aug 2013 - Aug 2016

  • Business Technology Specialist

    Aug 2012 - Aug 2013

  • Senior Coordinator

    Dec 2010 - Aug 2012
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  Eab

  Nov 2017 - now

  • Project Manager

    Oct 2018 - now

  • Associate Project Manager

    Nov 2017 - now