Experience

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  Dweck-walton psychology research lab

  Dec 2013 - Jul 2014

  Research assistant
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  Amp tablet solutions, inc.

  Jul 2014 - Sept 2014

  Intern

  - Internship at startup focused on a long-term market research project; to be used for work with investors and to plan future business models. -Helped clients on set up and use of company’s mobile app and online software.

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  Stanford social neuroscience lab

  Sept 2014 - Jun 2017

  Research assistant

  - Lead data collection and data analysis on study of paternalism. - Collected data for longitudinal empathy intervention in college students. - Participated in journal club to increase theoretical knowledge related to neuroscience and social psychology. - Entered, verified and cleaned data for analysis.

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  Stanford alumni association

  Sept 2014 - Jun 2017

  Reunion homecoming team leader

  Jobs held: Team Leader and Interviewing Committee -Student Worker: Provided administrative and event support for Reunion Homecoming projects. Assisted facilitation of large scale activities which allowed alumni to interact with students.- Interviewing Committee: Advertised for and held interviews with prospective student workers. Coordinated with other students on the interviewing committee as well as professional staff to ensure a well-rounded team.

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  Stanford university

  Sept 2015 - Jun 2017

  Resident assistant

  - Lived in both an all-freshmen dorm as well as an upperclassmen small house. - Working as part of small student-led staffs which provide safe and healthy living spaces for students at Stanford University- Coordinated activities to foster inclusive community as well as provided guidance to students on how to acclimate to and find their place at Stanford. - Frequent practice with setting community norms and ensuring students live by those standards.

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  Stanford university psychology department

  Aug 2016 - Jun 2017

  Psych one teaching fellow

  - Planning and teaching sections to enhance educational understanding of specific psychology concepts.-Specific area of expertise in social learning and pro-social decision making. - Advising students on their Research and Writing projects and guiding students through the research process.- Proctoring and grading exams and final projects.

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  Amptab, inc.

  Aug 2017 - Oct 2018

  Director of process improvement

  -Tasked with optimizing productivity by restructuring organizational processes.-Instituted a cross-functional product management system to track ongoing work across the 7 core AMP products. Forecasted future projects via a weighing system based on customer service requests and stakeholder goals.-Created AMP Academy, a client-facing training and certification program with multiple persona-based courses.-Revamped customer service department from email based ad-hoc solutions to a customer support ticketing system handling over 500 tickets per month with a 2 hour first response time. -Analyzed the most common customer support tickets to create a 60-article self-service help center for end-users. Show less

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  Splice

  Dec 2018 - now

  Process improvement program manager

  -Reporting to CEO as a resource tasked with improving communication, cross-functional teamwork and process efficiency across 5 siloed business units. -Establishing KPIs and process documentation for 3 teams with 17 total roles. -Implemented SharePoint Site to house all documentation and create clear new employee onboarding. -Completing process improvement projects with vendor partners across the country in order to reduce high impact delivery times by 33% and create increased capacity for service recovery. -Lead working sessions with 15 budget stakeholders to create more cost-efficient budgeting process as part of a restructure for a greater $50 million account. -Working with wd Operations to increase work crew capacity from 5 partially-specialized teams to a fully cross-trained crew of 30 operating in a zone-based system.-Engaged in process improvement on Warehouse forecasting to prevent outages and ensure that all product is available for our client within a 5 day SLA. Show less