Desiree N. Williams

Experience

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  Pennsylvania Army National Guard Recruiting

  Dec 1997 - Dec 2005

  Combat Medical Specialist (MOS: 91B)
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  National Burglar & Fire Alarm Association

  Jul 2001 - Dec 2001

  Webmaster

  • Managed the public website for NBFAA and its state affiliates.

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  Georgetown University

  Dec 2001 - Dec 2004

  Web Manager

  • Designed and developed the Georgetown University alumni website

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  Engility formerly Dynamics Research Corporation

  Dec 2003 - Dec 2004

  Web Developer

  • Designed and developed the public websites for various Air Force and Navy joint operations

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  CSC

  Sept 2004 - Dec 2004

  Web Applications Developer

  • Designed and developed the content management system for the Department of Defense, Office of Force Transformation

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  HP Enterprise Services

  Dec 2004 - May 2008

  Information Specialist

  • Test Lead for the emergency bug fix (EBF) release schedule and Senior Tester for user acceptance testing (UAT)• Resolved requirements conflicts and other issues during the technical and testing phases of product development• Identified requirement gaps and design defects and provided recommendations to ensure overall quality of deliverables

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  Office of the Attorney General for the District of Columbia

  May 2007 - Aug 2007

  Legal Intern, Criminal Division

  • Supported 250+ caseload in all aspects of criminal prosecution, from arraignment to sentencing• Researched and drafted legal briefs, memoranda, affidavits, pleadings and motions• Handled discovery matters and helped senior attorneys prepare for trial• Subpoenaed witnesses and coordinated their appearance at hearings and trials

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  The Hong Kong Department of Justice

  May 2008 - Aug 2008

  Legal Intern, Prosecutions Division

  • Completed two research projects on cybercrime law and criminal justice reform in common law jurisdictions

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  Allegheny County District Attorney

  Jun 2009 - May 2010

  Certified Legal Intern, Investigations Division

  • Conducted legal research, drafted pleadings and motions, and analyzed legal issues• Appeared before the local magistrate to conduct preliminary hearings on behalf of the Commonwealth in criminal matters• Participated in grand jury proceedings, criminal investigations, and other special investigative projects• Assisted county detectives with interviewing witnesses, obtaining statements, developing informants, and reviewing evidence• Prepared reports on investigations to be used in criminal and administrative proceedings Show less

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  Bulletin Intelligence

  Nov 2010 - Aug 2015

  Strategic Analyst

  • Collected and analyzed open source intelligence (OSINT) by performing targeted searches of all US and foreign English-language media outlets• Produced a concise, daily briefing of pertinent media developments, which was sent to strategic communications officials and stakeholders• Combed through thousands of news articles each day, assessed the quality and relevance of each source, and interpreted news in light of client interests• Analyzed tone and content of each news item, evaluated disparate coverage, and identified coverage gaps• Anticipated breaking news developments involving the client, relevant stakeholders, institutional representatives, and other parties of interest• Developed an in-depth understanding of client history and perspectives in order to accurately evaluate media developments within the context of larger national events and institutional issues Show less

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  Identity Guard®

  Sept 2015 - Mar 2019

  Manager, New Product Development

  • Conceived and implemented major product features and enhancements for the Identity Guard® with Watson® platform that substantially improved conversion, reduced churn, and increased retention• Worked closely with the UX and data science teams to identify and resolve gaps and choke points in the user experience • Proactively led interdisciplinary teams of engineers, data scientists, designers, analysts, and testers in ideation, brainstorming, and story mapping sessions• Standardized product taxonomy for internal stakeholders and external audiences and created consistent style and editorial guidelines • Wrote all product copy for the Identity Guard with Watson web app and feature fact sheets used by the sales team in the field• Streamlined the copy-approval process so that sign-off by stakeholders no longer delayed development work Show less

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  Capital One

  Jun 2019 - now

  Focusing on federated identity and session management Focused on authorization and session management Focused on authorization and session management

  • Manager, Product Management | Consumer Identity

    Jun 2024 - now

  • Manager, Product Management | Consumer Identity

    Jul 2022 - Jun 2024

  • Senior Associate, Product Management | Consumer Identity

    Jun 2019 - Jun 2022