Alin Gavaz

Experience

• 

  Stefanini EMEA

  Nov 2020 - May 2021

  IT Support Technician

  • Providing technical support for Stefanini employees. Troubleshooting issues within Outlook, Windows, VDI, Google/IE, VPN troubleshooting, configuring Pads and smartphone applications and different software.• Working closely with other groups of support in order to solve any high priority incidents within Stefanini.• Troubleshooting hardware, software and network related issues.• Offering a high quality customer support experience.• Working on different VDI’s/ ticketing tools in order to solve the client’s requests and incidents in a timely manner, without exceeding the agreed SLA.• VPN Management, Active Directory and Exchange Server support Show less

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  Cegeka

  May 2021 - now

  • Monitoring Engineer

    Nov 2022 - now

  • Network Operations Center Technician

    May 2021 - Nov 2022