Alin Gavaz

Alin Gavaz

IT Support Technician

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location of Alin GavazBucharest, Romania

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  • Timeline

  • About me

    Monitoring Engineer at Cegeka Romania

  • Education

    • University of Bucharest

      2017 - 2020
      Bachelor's degree Human Resources Development
  • Experience

    • Stefanini EMEA

      Nov 2020 - May 2021
      IT Support Technician

      • Providing technical support for Stefanini employees. Troubleshooting issues within Outlook, Windows, VDI, Google/IE, VPN troubleshooting, configuring Pads and smartphone applications and different software.• Working closely with other groups of support in order to solve any high priority incidents within Stefanini.• Troubleshooting hardware, software and network related issues.• Offering a high quality customer support experience.• Working on different VDI’s/ ticketing tools in order to solve the client’s requests and incidents in a timely manner, without exceeding the agreed SLA.• VPN Management, Active Directory and Exchange Server support Show less

    • Cegeka

      May 2021 - now
      • Monitoring Engineer

        Nov 2022 - now
      • Network Operations Center Technician

        May 2021 - Nov 2022
  • Licenses & Certifications