Deep Enrich
Santoshkumar Maddi
Operations Engineer
754 followers
Hyderabad, Telangana, India
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About me
Senior Technical Support Engineer | Incident Management
Education
Prajna institute of technology and management
2008 - 2012Bachelor's degree Computer Science AB.tech
Sri narayana residential school
2003 - 2006SSC Maths,physics,chemistry,englishSSC
Experience
Elita it solutions
Jan 2013 - Sept 2015Operations EngineerOBD:Pramotions and trouble shooting issues for RBT and non RBT including maintainance of linux servers
OnMobile
Oct 2015 - May 20171.Responsible for VAS product & platform support for a customer. Single point of contact for all operational/technical issues2.Would have to gain in-depth operational knowledge of products and diagnose/fix most of the issues and complaints with minimal support from the Product team4.Managing Windows/ Linux servers, storage systems & network server/product deployment, expansion & testing IVR,USSD,UMP, RBT ,Non RBT products deployments and maintainance and trouble shooting issues involved in the products
operations engineer
Oct 2015 - May 2017Engineer GSOC
Oct 2015 - May 2017
Epsilon
May 2017 - Oct 2018Production AnalystProduction Analyst 2
Jdsports fashion llp
Oct 2018 - Dec 2020Technical Support Analyst
Salesforce
Feb 2021 - nowSenior Technical Support Engineer
Licenses & Certifications
- View certificate
Service Ready for Technical Support (CSP-I)
TSIAJan 2025
Tableau Architect
SalesforceOct 2025- View certificate
Tableau Server Certified Associate
TableauMar 2023
Languages
- enEnglish
- hiHindi
- teTelugu
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