Ramin Asef

Experience

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  Teleperformance

  Jan 1999 - Dec 2000

  Technical Operations Manager

  • Managed a technical support team that administered and maintained a heterogeneous LAN and WAN/ Telephony environment with over 120 servers and 2000 desktops at both the Toronto and the Montreal offices• Managed infrastructure including Active Directory /Windows /Novel/Unix /Exchange mail servers, and Firewalls (Checkpoint) • Managed and recruited application and development team in order to ensure that the operation strategies and development are aligned with business strategy and future road map• Planned, directed, and managed the IT department in order to ensure all projects are cost-effective and meet business requirements • Participated in corporate business improvement initiatives, identified and investigated IT opportunities, as well as developed corporate information technology plans and strategies • Formalized IT policies, standards, and security procedures to ensure effective and consistent information processing for safeguarding company information resources • Developed and certified all back-up and disaster recovery plan and procedures • Performed vender management and maintained SLA and Developed procurement process for IT department• Provided advisory guidance, knowledge transfer, and training for both IT and business unit• Managed and led the IT operations team to ensure maximum service availability and minimize infrastructure down time• Planned activities to ensure projects are completed1 on time and on budget• Managed team members in order to ensure efficient service delivery Show less

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  Microsoft Canada - Corporate Office

  Nov 2000 - Feb 2002

  Technical Account Manager
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  CGI

  Feb 2002 - Oct 2005

  Sr. Manager Application Deployment and Support

  • Worked as a technical leader managing 18 resources responsible for building and maintaining a hybrid multi-platform environment hosting 110 applications in preparation for frequent 60,000 workstation software roll-outs• Planed and organized project schedules and interfaced with various teams within CGI, Bell, and various vendors. Coordinated project management activities/change management practices between CGI and Bell project teams. • Performed resource management and Situation management • Consulted with stakeholders and clients in order to identify business needs, options, risks, and cost-benefits. • Participated in developing detailed technical specifications and standards for formal procurement and developing RFPs• Engineered the relocation of a CGI network from Toronto to Markham (including WAN, LAN and Fire Wall setups between various CGI networks, Bell Canada networks, and vendor networks) • Planed and worked with data center operation• to migrate physical servers to virtual environment (This included 2000 physical servers) Show less

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  Ontario Ministry of Transportation

  Oct 2005 - Nov 2009

  Senior Technical Consultant

  • Created standard build kit and automation for Windows 7, Windows 2008, Windows XP, Linux, VMware for OPS operation environment (70K workstations, and 8K servers). Process adapted by change and configuration management. Enforce PCI compliance standard and automated audit report using Deployment tools • Project lead in developing and deploying photo cards, electronic data transfer, service kiosks, credit card systems, and driver information for the Ministry of Transportation platforms for end-user customers. Provided oversight to the product support engineer team to review and maintain kiosk operations. Collaborated with key stakeholders to develop, implement, and monitor policies and processes for kiosk supports. Identified process improvement and change management to improve overall product performance and high-quality end-user experience. Managed vendor engagements for software deployment and kiosk manufacturing changes. Show less

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  Ontario Ministry of Government and Consumer Services

  Nov 2009 - Oct 2013

  Senior Infrastructure Architect

  • Managed IT team in defining and aligning technology investments enabling infrastructure of Ontario Government datacenter to grow organically and systematically. Continually recommended architecture strategies to support common infrastructure design components to optimize the effectiveness and reuse of architecture as a means of cost savings. • Supported development of RFPs and service level agreements utilizing expertise and guidance. Created IT proposals and promoted IT solutions to various internal customers. • Recommended and implemented enhancements to ITSM services supporting improved metrics through analysis of service metrics (KPIs) identifying services being utilized. Show less

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  Ontario Treasury Board Secretariat

  Aug 2013 - Aug 2016

  Executive Technical Consultant-Solution Architect

  • Provided consultative strategic planning advice and oversight to data center operation teams by conducting impact analysis on architectural solutions and through the implementation of custom IT solutions to meet client needs.• Collaborated with and acted as a liaison between the data center operation team, project sponsors, and application owners to assess and evaluate the progress of projects, recommend action plans, and communicate status updates.• Partnered closely with the capacity management team to identify and solve current workforce technology capacity, and to ensure capacity for future growth. • Guided and advised portfolio and project management team on strategic IT plans to improve existing service management practices and ensure service management practices are aligned with organization goals • Aligned with security division in developing a strategic security plan to minimize organizational security threats and vulnerabilities. Show less

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  Petco

  Aug 2016 - Feb 2018

  Consultant Sr OPS Manager (Part Time)

  • Act as advisory to OPS management to create an operational excellence program across ITS. • Advisory to Hardware and software migration including VMWARE and Dell Server and OS and Data migration.• Provide advisory direction to help develop a systematic roadmap on various automation.

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  CCS Global Tech

  Feb 2018 - Jul 2020

  Chief Technology Officer

  • Provided executive leadership, support, and development to a broad team of technical professionals resulting in demonstrated successes across corporate operations. Engaged team to strong performance through a culture of coaching and mentoring, strong communications, and work product excellence. • Engaged as chief architect and designer on multiple enterprise technology solutions for the organization. Analyzed business needs, designed product/technical roadmaps, and delivered enhanced solutions for various IT solutions:o Corporate Technology Solutions for People, Process and Technology o Enterprise “Operational Excellence Program” – Analyzed and addressed all aspects of enterprise operations. o Enhanced Security Landscape o Automation Program o Enhanced Product Security o Enhanced Security & Identity Verification o Cloud Offerings o End to End Processes Development o Client Support Services – Created a dedicated services branch to support the legal industry.• Continually introduced innovation and technology advancements into service delivery as part of the IT lifecycle for products and services. Delivered financial service efficiencies that maximized Service, value, and savings/cost avoidance. Show less

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  Molina Health Care

  Aug 2020 - now

  Sr Program Manager -Project Delivery