Precious Idudu

Experience

• 

  GTBank

  Apr 2015 - May 2015

  Makes sure that all accounts in the portfolio are fully compliant with KYC, with a focus on the completion of account opening documentation and the fulfillment of standard regulatory and compliance criteria.• Created and implemented plans that helped the outbound sales team, branch network, and other channels sell 5000+ USSD, Mobile App, Internet Banking, and other e-channel & web payment solutions to clients.• Created a strategy approach for client engagement that was adapted to each account's needs and provided a premium client experience, increasing FCR by 75% in the first year; exceeded individual KPIs while concentrating on boosting team productivity and SLAs & KPIs. Show less

  • Marketing Specialist

    May 2015 - May 2015

  • Secretary

    Apr 2015 - Apr 2015
• 

  Guaranty Bank & Trust

  Apr 2015 - now

  Promoted a diverse range of banking products, increasing awareness among clients and colleagues, and driving engagement across social media platforms. Managed a variety of account services including deposits, loan payments, withdrawals, and check cashing, utilizing E-Transact and GT Collections systems for efficient processing. Reactivated over 1500 dormant accounts by identifying potential clients, providing tailored solutions, and enhancing account engagement.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Successfully onboarded over 1000 new clients, guiding them through the process of setting up accounts and familiarizing them with banking services.• Educated clients on utilizing remote banking channels, such as mobile and internet banking, ATM services, and USSD, boosting the adoption of e-banking solutions.• Ensured compliance with KYC and AML regulations, meticulously verifying client documentation and maintaining adherence to industry standards. Show less Assisted clients in setting up new accounts and maintaining existing ones, providing guidance on banking procedures and resolving inquiries effectively. Analyzed customer data to compile detailed reports on service issues, product usage, and customer feedback, supporting data-driven decision-making.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Managed and resolved customer complaints, delivering timely and effective solutions to enhance client satisfaction and retention.• Coordinated with marketing teams to execute promotional activities, organize events, and support campaigns aimed at increasing brand visibility.• Provided personalized recommendations and follow-ups to clients, ensuring a positive customer experience and fostering long-term relationships. Show less

  • Customer Information Service Officer

    Nov 2016 - now

  • Customer Service Representative

    Apr 2015 - Nov 2016