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Mashael Alsubihi, DevOps®, ITIL®

Mashael Alsubihi, DevOps®, ITIL®

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location of Mashael Alsubihi, DevOps®, ITIL®Riyadh, Saudi Arabia

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  • Timeline

  • About me

    Senior Product Operations Analyst at THIQAH Business services

  • Education

    • Taibah University

      2008 - 2012
      Bachelor's degree Kindergarten

  • Experience

    • Stc

      Jun 2019 - Feb 2021
      Customer servise

      • In the Fixed Phone Sales section• Tawakkalna Customer Service

    • Al Rajhi Bank

      Feb 2021 - Jun 2021
      Digital Commercial Services Administrator

      Finance department

    • Takamol Holding

      Jun 2021 - Feb 2023
      Business Operations Analyst

      Qiwa PlatformMulti Task Operation : • Preparing monthly and weekly reports for all platform operations and ticket statuses.•Working on statistics based on the issued reports.• Quality analysis• Day to day operations of Qiwa platform

    • THIQAH

      Feb 2023 - now
      Senior Product Operations Analyst

      • Analyzing the Ministry of Commerce's reports and ensuring that issues are resolved before they are approved, including those related to the Chamber of Commerce. • We verify invoices and their payment status through the Ministry of Finance's website.• Using a CRM software to work on all transactions that reach the Ministry of Commerce.(within a specified timeframe for handling the report).• Handling commercial franchise issues.

  • Licenses & Certifications

    • Microsoft Office

      Virtual Communications Regulatory Authority Academy website

    • ‏Management of change

      Institute of Public Administration - IPA - Saudi Arabia

    • DevOps Foundation Certification

      DevOps Institute
      Jul 2023

    • Total Quqlity Management

      Institute of Public Administration - IPA - Saudi Arabia

  • Volunteer Experience

    • Monitoring

      Issued by General Organization for Technical Education on Jan 2013
      General Organization for Technical EducationAssociated with Mashael Alsubihi, DevOps®, ITIL®

    • Data entry

      Issued by Volunteer high school in the Department of Managment on Aug 2014
      Volunteer high school in the Department of ManagmentAssociated with Mashael Alsubihi, DevOps®, ITIL®