José Rodríguez

Experience

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  English Language Institute

  Aug 2004 - Aug 2012

  Teacher, Master Teacher, Program Coordinator

  • Coordinated the adult and conversation programs to ensure an adequate student experience for an improved learning presence.

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  Clínica Rural El Limon

  Sept 2011 - Sept 2012

  General Practitioner

  Handling of families for such rural clinic in the community of El Limon. Also, in charge of the program "Chispitas Solidarias".

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  Surgical Solutions International

  Aug 2012 - May 2014

  Surgical Specialist

  • Developed a prescription pad with the intention of securing sales of implants using specific names of products to guarantee the surgeon’s decision wouldn’t be overturned.• Secured the positioning of soft goods in the assigned territory’s largest hospital by executing a needs-based pitch to the end users of the products.

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  Pontificia Universidad Catolica Madre y Maestra

  Jan 2013 - Jan 2014

  Medical Journal Executive Director

  • Ensured a continuous yearly publication to achieve international validation and indexing of the medical school periodical.

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  Hospital Regional Universitario José María Cabral y Báez

  Jun 2014 - Sept 2015

  Orthopaedic Surgery Resident

  • Developed a surgical wound management protocol to effectively reduce SSIs and reduce the staff hours required in non-complicated cases.

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  Surgical Solutions International

  Sept 2015 - Jul 2020

  • Increased sales by 17% in the first year as director, leading the sales team to focus on surgeon needs while improving the customer experience after each surgery and sale.• Managed the operations of the assigned office by constantly monitoring inventory levels, identifying needs, and programming maintenance.• Organized the company’s first international spine surgery workshop, training 23 surgeons on novel surgical techniques with the use of our supplier’s products• Supported in the establishment of the supply chain process based on usage and forecasting to ensure a minimal surgery cancellation percentage due to lack of inventory, while keeping stock within the required minimum.• Coordinated the hiring process for 3 new sales representatives achieving a better presence and customer reach by identifying key skills and candidate profiles within the applicants, and developing and guiding their training process. Show less • Led the introduction of stand-alone cervical spacers in the Dominican market, driving the transition in surgeon training and acceptance, and the following from local competitors to the same segment.• Drove double digit sales growth within the assigned territory by conducting market research based on customer experience and modifying procedures to comply with surgeons’ needs. • Established a functional sales unit in the assigned territory by identifying candidates with a value-matching profile and developing a strong sales training program. Show less

  • Medical Advisor

    Jun 2020 - Jul 2020

  • Sales Director

    Jan 2019 - Jun 2020

  • Surgical Services Manager

    Sept 2015 - Jan 2019
• 

  Pontificia Universidad Católica Madre y Maestra

  Jan 2020 - Apr 2020

  Teacher

  • Designed the subject’s teaching guide to assist assigned teachers while following a standardized pattern with activities and assignments while ensuring a uniform exposition to class topics.

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  Simply Green Home Services Inc.

  Jul 2020 - Nov 2021

  • Pricing Approvals

    Jan 2021 - Nov 2021

  • Retentions Specialist

    Aug 2020 - Jun 2021

  • Inside Sales Agent

    Jul 2020 - Aug 2020
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  St. Michael's Hospital

  Aug 2020 - Jul 2023

  Former member of the Research Equity, Diversity, and Inclusion Task ForceServe as a team lead for the analysis team within the Black Box project, and assist in developing documentation and training elements of the analysis team.In addition to: • Rating cases captured by the Black Box platform presented for analysis with a focus on the surgical procedure and conduct of the clinical team• Using specialized software to rate/annotate video and audio files according to established protocols• Participate in case discussions and calibration sessions during analyst meetings Show less • Rating cases captured by the Black Box platform presented for analysis with a focus on the surgical procedure and conduct of the clinical team• Using specialized software to rate/annotate video and audio files according to established protocols• Participate in case discussions and calibration sessions during analyst meetings• Actively participated in the onboarding and training of a new member of the analysts’ team, developing the training schedule and conducting regular feedback sessions.• Redacted 2 onboarding documents, contributing to the creation of documentation for the training of future team members.• Recommended 3 changes to improve the software utilized to perform the analysis tasks, decreasing time to analyze each case, as well as a better flow on the use of the program.• Analyzed over 900 cases pertaining surgical safety checklist implementation. Show less

  • Research Coordinator - International Centre for Surgical Safety

    Jun 2021 - Jul 2023

  • Research Assistant - International Centre for Surgical Safety

    Aug 2020 - Jun 2021
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  Surgical Safety Technologies Inc.

  Oct 2021 - now

  -Drive customer success by building strong relationships with clients, understanding their needs, and providing tailored solutions to improve adoption and satisfaction.-Lead educational initiatives, including onboarding and training programs, to empower users and maximize the impact of advanced healthcare technologies.-Analyze data and provide actionable insights to enhance product adoption and identify opportunities for continuous improvement.-Collaborate cross-functionally with commercial, technical, and customer success teams to deliver seamless experiences for clients.-Represent the organization in client-facing presentations, demonstrating deep technical and industry knowledge to drive confidence and engagement.-Partner with customers to optimize workflows, improve patient safety, and achieve measurable outcomes through innovative solutions.-Support the development and implementation of strategies that align with company goals and the evolving needs of the healthcare industry. Show less Certified Co-chair of the Joint Health and Safety CommitteeDuties and responsibilities:-Create and implement cutting-edge metrics to boost productivity by focusing on task volume, analysis time, and efficiency for teams and units.-Monitor and manage the status of both ongoing and one-time tasks in real-time to ensure timely completion.-Measure and track individual productivity against established goals to drive results.-Maintain customer satisfaction by consistently meeting data delivery timelines.-Develop comprehensive training protocols to optimize performance for each specific task type.-Ensure new hires are fully trained and credentialed through close supervision and follow-up.-Effectively manage and allocate the operational budget for the analysis team to drive success. Show less -Deliver dynamic and engaging training sessions to onboard and empower new analysts to excel in their roles.-Facilitate ongoing education opportunities to keep all analysts up-to-date, including team case discussions and standardization of processes for new clients.-Create opportunities for regular calibration sessions to promote cohesion and collaboration within the analysis team.-Propose and implement standard operating procedures and processes for data analytics to optimize team performance.-Ensure smooth operations by expertly managing team members' schedules and resources.-Respond to analysts' specific needs and requests to ensure proper execution of duties.-Facilitate regular feedback sessions at both the individual and team level to drive improvement.-Convert clinical requirements into software development requirements and collaborate with AI and software development teams on internal projects by providing clinical insight. Show less

  • Customer Solutions Manager

    Nov 2024 - now

  • Manager, Operations - CAI

    Jun 2022 - Nov 2024

  • Team Lead of Pre-Clincal Analytic Operations

    Oct 2021 - Jun 2022
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  Más Allá del Scrub

  Oct 2024 - now

  Producer