Hossein Nikdel

Experience

• 

  IranServer | ایران‌سرور

  Aug 2018 - now

  Server, OS, and Service Hardening: Applied security best practices to servers, operating systems, and services, following industry standards like CIS and NIST.Vulnerability Analysis: Conducted vulnerability assessments on servers and websites to identify and mitigate potential security risks.Log Monitoring Setup: Implemented and managed log monitoring systems for security events across servers and services.Security Log Analysis: Continuously monitored and analyzed security logs from servers and services to detect vulnerabilities and breaches.Website Hardening: Secured and optimized websites to protect against security threats and attacks.Malicious Website Cleanup: Identified and removed malicious content from compromised websites.Automation of Processes: Developed and implemented automation scripts using Python and Shell to streamline security-related tasks and processes.Forensics and Incident Response: Led forensic investigations and resolved security incidents to ensure timely recovery and mitigation.Abuse Management: Handled abuse issues with data centers and registrars, ensuring prompt resolution and prevention of future incidents.Security Consulting: Provided security advice and guidance to internal teams and clients to improve overall security posture.Documentation and Reporting for ISMS: Created and maintained detailed security documentation and reports for the company’s ISMS (Information Security Management System) Show less Team Leadership: Manage and mentor the VIP Support team, ensuring efficient service delivery and fostering collaboration.DevOps Optimization: Implement DevOps strategies to streamline software development and deployment, leveraging automation for faster delivery.Cloud Infrastructure Management: Oversee and optimize cloud/hybrid infrastructures, ensuring security and scalability.CI/CD Practices: Integrate CI/CD pipelines to enable reliable, rapid software deployments.System Monitoring: Monitor system, database, and application performance, implementing optimizations for efficiency.Database & Backup Management: Manage MySQL/MariaDB replication, ensuring data integrity and optimized performance through regular backups.Incident Response: Resolve urgent server and website issues quickly, minimizing downtime.24/7 Support: Provide continuous support, prioritizing critical issues and offering timely solutions.Security Audits: Conduct security assessments to identify vulnerabilities and mitigate risks.Disaster Recovery & Migration: Lead disaster recovery and server migration projects, ensuring data protection and seamless transitionsConsulting & Custom Solutions: Offer tailored consulting and technical support to meet client-specific infrastructure needs. Show less Team Leadership and Coordination: Overseeing team performance, managing ticket and phone-based support responses, and ensuring timely attendance during shifts.Customer Support: Addressing customer complaints and resolving issues through direct and efficient communication.On-Call Support: Monitoring and resolving issues with shared and customer servers during on-call shifts.Monitoring and Reporting: Assigning team members to monitor server status and preparing comprehensive shift and issue reports.Employee Development: Providing necessary training to the team and coordinating with the training department for skill improvements.Task Delegation and Oversight: Assigning responsibilities to team members, monitoring their performance, and ensuring tasks are completed effectively.Process Improvement: Proposing suggestions for enhancing efficiency and performance within the support team.Compliance with ISMS: Executing duties related to the Information Security Management System (ISMS) and ensuring adherence to security standards. Show less Server Management and Monitoring: Overseeing the health and performance of shared and customer servers, ensuring uptime, and resolving any issues promptly.Technical Support: Providing expert-level support for server-related issues, including troubleshooting, configurations, and system optimization.Server Security: Implementing and maintaining security measures to protect servers from vulnerabilities, ensuring safe configurations, and conducting regular security audits.Backup Management: Ensuring regular backups are conducted and stored securely, and assisting with data recovery processes when needed.Performance Optimization: Analyzing server performance and taking steps to optimize resource usage, response times, and system reliability.Customer Interaction: Addressing customer inquiries, troubleshooting server issues, and providing technical assistance and advice.Incident Management: Handling incidents, including troubleshooting and resolving issues that impact server performance or customer experience.Documentation and Reporting: Keeping accurate records of server configurations, performance issues, incidents, and resolutions, and providing periodic reports to the management team.Collaboration with Other Teams: Coordinating with DevOps, security, and support teams to ensure smooth server operations and implement best practices. Show less

  • Security Team Lead

    Jun 2022 - now

  • VIP Support Team Lead

    Jun 2022 - now

  • Technical Support Team Lead

    Jan 2021 - Jun 2022

  • Technical Support Specialist

    Aug 2018 - Jan 2021
• 

  GreenWeb

  Aug 2018 - now

  System Administrator

  Spearheaded strategic initiatives in contracts and tenders as a senior expert in infrastructure, security, and cloud solutions, driving key business growth and technical advancements.Played a pivotal role in enhancing security standards as an active member of the ISMS (Information Security Management System) committee, helping shape the company’s information security landscape.Led and mentored 9 successful Linux bootcamp courses, empowering professionals with advanced skills in Linux administration and industry best practices.Designed and delivered impactful training programs and webinars on Linux and security, fostering knowledge-sharing within internal teams and across external audiences.Managed onboarding and training of new staff, ensuring smooth integration into technical and operational roles, and contributing to a highly skilled workforce Show less