Nikolaos Voukelatos

Experience

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  Prince Oliver

  Apr 2014 - Jul 2016

  Retail Sales Assistant

  Main point of contact with customer needs and complaints.▪ Inventory stocking and management.▪ Advise and Up-sell products by empathizing with customer’s needs.▪ Cash register handling and money management during shift.

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  Greek Army

  Sept 2016 - Jun 2017

  Soldier

  Mandatory service in the greek armyInventory management.Administrative assistantCombat Training

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  PlanBe

  Dec 2017 - Dec 2017

  Trainee
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  Amal Municipality

  Feb 2018 - May 2018

  Project Manager

  Work in the integration and labour departmentCreating presentations about topics regarding youth opportunites for growthSupporting youth creating their own projectsContact with different sections of the hospitalityOrganising activities for the unaccompanied minors unitPromoting volunteerism in places like high schools

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  Europe4Youth

  Feb 2018 - Feb 2018

  Trainee
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  PPC Renewables - ΔΕΗ Ανανεώσιμες

  Jun 2018 - Oct 2018

  Cash Register Operator

  Receiving and processing paymentsArchiving of documents Issue of new settlements and contracts with clientsTermination of supply contracts

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  HRC Culinary Academy

  Nov 2018 - Dec 2018

  Front Office Training Course

  Intensive OPERA PMS system Training and simulations.▪ Check-in/out simulations, ▪ Reservations and Payment simulations▪ Problem solving simulations ▪ Courtesy Training simulations▪ Cultural diversity course ▪ Basic learning of Dutch Language.

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  Fletcher Hotels

  Jan 2019 - Sept 2019

  Night Auditor(67 rooms)

  Dutch Hotel Group with 100 hotels in the NetherlandsProficient AMADEUS PMS System User ▪ Balancing accounts from day shift.▪ Check-in/out procedures with a touch of Guest Experience interactions.▪ Creating invoices, bills and checks for vendors, employees and contractors.▪ Managing and updating all official documentation pertaining to the role.▪ Ensuring that all end-of-day activities have been successfully executed by employees in all

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  Hilton Amsterdam

  Sept 2019 - Mar 2022

  Night Manager/Duty Manager(271 rooms)

  Management of duties and work performance of team members in Front Office. Duty Manager During Day Shifts. Sales lead Champion: Responsible for identifying potential clients (business travellers) and offeringthe option of contracting a corporate rate). Acting Duty Manager during F.O.M’s absence by handling complaints, problem-solving, disturbances,special requests and any other issues that may arise. Major Focus on VIPs satisfaction and pre-arrival preparations. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests andrepeat guests. Hilton University Courses Completions  Proficient ONQ PMS System User Show less

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  Holiday Inn & Holiday Inn Express Amsterdam - Arena Towers

  Mar 2022 - Aug 2022

  Cluster Assistant Front Office Manager(434 rooms)

  Responsible for recruiting and scheduling.▪ Coaching, training and supporting Front Office Operations.▪ Shaping the IHG rewards program.▪ Strong collaboration with multiple departments.

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  Radisson Hotel and Suites Amsterdam South

  Aug 2022 - Aug 2023

  Front Office Manager(221 rooms)

  Managing the front office team and assist in the onboarding process▪ Responsible for recruiting ,making schedules and IT related enquiries▪ Shaping the radisson rewards enrolments program and initiating a new tool for lost andfound items from the departing guests▪ Complaint handling▪ Coaching front office staff

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  Conrad Dublin

  Sept 2023 - now

  Assistant Front of House Manager