Emad Imad

Experience

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  Emirates Park Zoo and Resort

  Jan 2023 - Apr 2024

  Food and Beverage Supervisor

  • Supervised operations for "AL DAR" and "THE HIDE", casual and fine dining restaurants with a combined seating capacity of 460, and oversaw room service.• Led a team of 30 members by example, and achieved a 96% customer satisfaction rating.• Addressed guest complaints promptly, showing empathy and appreciation for their feedback.• Developed and executed promotional campaigns that resulted in a 10% increase in sales.• Coached team members on how to upsell and cross-sell, resulting in an average increase of 15% in sales per guest.• Conducted regular evaluations of staff hygiene practices and monitored food preparation to maintain a high level of food safety.• Scheduled staff duty hours effectively to meet operational requirements and customer demand.• Collaborated with the manager to create monthly budgets and diligently tracked key performance indicators for effective financial management.• Calculated all beverage items' recipe costs precisely and consistently submitted them to the cost controller, resulting in a 5% reduction in beverage costs.• Managed cash registers and point-of-sale systems, ensuring accurate financial record reconciliation.• Collaborated with the F&B manager, and resort manager to generate innovative ideas for improving the guest experience and boosting room service sales.• Collaborated with the executive chef to develop a new room service menu that resulted in a 20% increase in room service sales.• Assisted the manager in evaluating and completing appraisal forms for all staff members. Show less

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  Accor

  May 2024 - now

  F&B Team Leader