Cassandra HarBison

Experience

• 

  Pizza Hut

  Jan 2010 - Sept 2012

  Shift Manager

  Managed guest checks, collected cash and processed credit transaction Helped with scheduling, and other daily tasks. Managed 10+ people prepare, and serve food, and customer satisfaction.Operated a POS system on a daily basis.

• 

  Meyer Distributing

  Sept 2012 - Jul 2013

  Data Management Entry

  Enter, manipulate and analyze data using Excel and Access for an automotive distributing warehouse. Worked with Excel, Access, Outlook, and some Oracle.

• 

  Acloche

  Sept 2013 - Feb 2014

  Applicant Processor

  Customer Service, answer phones, make outbound calls to schedule interviews, run employment verification paperwork, drug screens, filing, assist staffing coordinators with other tasks. Work with Outlook and input associate information into company software.

• 

  My Service Depot

  Feb 2014 - Sept 2014

  Senior Help Desk Agent Tier III

  Answer inbound/outbound calls, e-mails, and chat online with customers Troubleshoot issues with softwareAnswer How To questions from customersTake escalation callsInstall softwareHelp train customersBuild custom Work orders, forms, and reports using Access database

• 

  ClearBridge Technology Group/Oracle Micros

  Sept 2014 - May 2015

  Implementation Specialist

  Build databases in Access and Micros, for POS systems for clients.Input data into Access and Micros databases given by client and verify POS system works by using Virtual Players to test buttons, and menu items.Travel to clients location to do a database review in the Micros , install hardware, and train employees on how to use them.Help support technical issues that arise.

• 

  Nielsen

  May 2015 - now

  Combine technical aptitude with outstanding people skills managing a geographic assignment of Nielsen panelists households. Build and maintain relationships with Nielsen families while coaching family members on how to use Nielsen equipment and ensuring ongoing family participation and customer service. Install, maintain and troubleshoot proprietary hardware and software in Nielsen sample homes to capture three screen audience measurements – Mobile, Online, and TV.

  • Hardware/Software Specialist

    Apr 2018 - now

  • Field Representative Swat

    May 2015 - Apr 2018