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Matthew Lam

Matthew Lam

Teller

Followers of Matthew Lam266 followers
location of Matthew LamSan Diego, California, United States

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  • Timeline

  • About me

    Integrated Program Planner at Lockheed Martin Aeronautics Co.

  • Education

    • California State University San Marcos

      2015 - 2020
      Bachelor's degree Management Information Systems, General GPA 3.8

      Activities and Societies: President, VP of Membership Enrichment, Academic Chair, Fundraising Chair | Iota Mu Chapter of Alpha Sigma Phi Fraternity Director of Student Outreach | MIS Society VP of Internal Affairs | Interfraternity Council (IFC)

  • Experience

    • Union Bank

      May 2017 - Jan 2018
      Teller

      Provide utmost customer services to bank clients with financial transactions, such as cash deposits, safety deposit boxes, and Electronic Fund Transfers (EFTs). Complied with all money laundering regulations, bank policies and guidance, and Secrecy Act to ensured validity of client identity to safeguard their personal information.

    • CarMax

      May 2018 - Sept 2018
      Business Office Associate

      Managed a high volume of client calls, leading customers through the post-sales process while ensuring positive client experiences with good time-management, attention to detail, and excellent customer service. Took lead in sharing proven best practices and metrics to other functions, and assisted the process to quickly and effectively complete DMV paperwork post-sales. Carried out 5-$50K cash transactions per day and prepared financials for daily bank deposits

    • Sprint

      May 2019 - Nov 2019
      Retail Sales Consultant

      Implemented and rolled-out a KPIs metrics strategy for the team to meet daily sales quotas, increasing sales transactions by 80 percent in two months, and gaining five-star customer satisfaction. Customer Service Lead by effectively and appropriately resolving customers' concerns.

    • Lockheed Martin

      Jan 2022 - now
      Associate Integrated Program Planner

  • Licenses & Certifications

    • Certified ScrumMaster (CSM)

      Simplilearn

    • Phired Up Recruiter

      Phired Up & TechniPhi
      Sept 2020

    • Certified Associate in Project Management (CAPM)

      Project Management Institute
      Aug 2021

    • Salesforce Certified Advanced Administrator (SCAA)

      Salesforce.org
      Jun 2021

    • Business Analyst Certification

      IIBA
      Aug 2021

  • Honors & Awards

    • Awarded to Matthew Lam
      Dean's List California State University May 2020 I have been on the dean's list for three years at CSUSM.