Gbenga Ojelabi

Experience

• 

  Tokotaya Marternity Hospital

  Feb 2007 - Apr 2008

  Ward Assistant

  - Care taking of patients on a daily basis- Taking and helping patients through their drugs routine- Treating of cuts and injuries for patients - Assisting auxiliary nurses by arranging necessary tools needed for delivery - Work hand in hand to take delivery of baby once - Write PAR (police accident report)for case of accidents And so on-Hospitality service and management

• 

  NIGERIAN TRIBUNE

  Jan 2011 - Oct 2011

  Administrative Assistant

  - Typing of mails and memos for the HR manager- Dispatch of important letters, prototype newspaper to other different units and departments - Team work: Working on payrolls, dues and allowances of staffs- Phone etiquette

• 

  ROYAL CEDARS HOTEL AND APARTMENTS

  Feb 2012 - Aug 2012

  Hotel lodger

  - Greetings and warm welcome to visitors - Assistance in carriage of visitors luggages - Helping visitors through to the reception for room lodgment or reservations - Pathfinding visitors through to their lodge and brief them on the usage of facilities of their lodge-

• 

  Skye Bank Plc

  Oct 2012 - Dec 2015

  Customer Care Officer

  Providing Banking Services through; - Use of Oracle Flexcube for process and remittance purposes by proficient use of computer- Intra and interpersonal communication skills and relationships with existing customers and employees- Effective communication and frequent engagement with customers for more business- Timely follow-up on customers complaints for quick resolution- Marketing and sales of banks products to potential customers for Account opening purposes - Taking ownership of workspace for efficient services delivery - Working within the turn around time (TAT) for customers satisfaction- Display of good character and being honest - Being professional at all time- Front office operations -Teamwork -customer service operations-Oral and written communication skill Show less

• 

  Bengas and Cologne

  Jan 2014 - Jan 2024

  Project Development Manager

  Trends and fashion products Stylish and sketchesStitches and dyeing Innovative ideas

• 

  Polaris Bank Ltd.

  Dec 2015 - now

  I can single handedly with no supervision carry out duties and can also work with team •Customer Relationship Management -Ability to build and manage strategic relationships with both internal and external customers critical to business success.-Understands the Banks overall philosophy, policy and strategy as it relates to services provided to customers.-Maintaining personal contacts with persons both within and outside the organization who can provide work-related information.-Working as part of a team through trust and confidence to achieve company’s goals -Proficient in implementing customer-centric business strategies with the goal of maximizing profitability, revenue, and customer satisfaction-Proficient use of financial tools and technologies for work process purposes Payments/ Collections/ Remittances -Knowledge of the Banks payment/ collection services (cash lodgements/ payments, cheque payment, fund transfers, NEFT etc)-Verifies customer information against the documentation provided and flags discrepancies based on understanding of regulation and Banks transaction processing requirements-Uses operational knowledge to resolve all issues relating to payment transactions and collection operation •Clearing/Transaction Processing & Settlement -Knowledge and understanding of clearing house procedures, as well as understanding of local and cross border interbank payment systems and fund transfers.-Demonstrates understanding of the payment systems, key participants and the settlement process in own work area. Brings to bear awareness of local and global regulations as well as defined Bank procedures in assigned tasks. Utilises relevant platform e.g. Flexcube, SWIFT, Interswitch, Kastle etc in effecting transaction processing/ settlement. -Ensures timely and accurate processing of outward and inward remittances of both federal and state government GL collection-Uses broad operational knowledge to resolve customer issues Show less Providing Banking Services through; - Use of Oracle Flexcube for process and remittance purposes by proficient use of computer- Intra and interpersonal communication skills and relationships with existing customers and employees- Effective communication and frequent engagement with customers for more business- Timely follow-up on customers complaints for quick resolution- Marketing and sales of banks products to potential customers for Account opening purposes - Taking ownership of workspace for efficient services delivery - Working within the turn around time (TAT) for customers satisfaction- Display of good character and being honest - Being professional at all time Show less

  • Front Line Associate - International Money Transfer

    Oct 2023 - now

  • BA Universal Teller

    Feb 2023 - now

  • Customer Care Officer

    Dec 2015 - Feb 2023