John Ruddy

Experience

• 

  BP

  Jan 1999 - Feb 2009

  Collaborated with equipment manufacturing teams to engineer solutions for chronic convenience store and foodservice equipment problems and implemented preventative maintenance programs to avoid problems.o Drove national projects and rollouts for building and technology equipment and negotiated preventative maintenance and reactive contracts with national vendors to reduce costs. ✔️ Delivered a solution to convert all electronic safe bill readers across the U.S. to accept the new currency. Show less

  • National Reliability Engineer

    Feb 2008 - Feb 2009

  • Area Maintenance Manager

    May 2004 - Jan 2008

  • District Manager

    Jan 1999 - Apr 2004
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  Conservocom LLP_

  Feb 2009 - Sept 2010

  Owner and General Manager

  Consulted clients, sold information technology products and services, and administered all accounting duties involved with running a business. o Established and maintained agreements with supply vendors for parts and equipment and managed technicians to ensure best-in-class customer service. ✔️ Demonstrated excellent customer service to clients through on-time delivery and executing strategy with integrity.

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  Rentokil North America

  Jul 2010 - Jan 2023

  Cross-functionally leads area co-workers, including District Managers, Sales Colleagues, the Customer Service Center, and the Administrative Team for residential and commercial service business covering the Pacific Northwest and Hawaii.o Lead operational contact for several national account relationships, directed complex integration projects, and built a customer focused team and culture✔️ Improved customer retention rates by 20%.o Strategically redirected sales and operations teams from one-time revenue opportunities to more recurring year-over-year (YoY) revenue. ✔️ Achieved recurring revenue growth of 7.2% for the region.o Spearheaded a turn-around effort mid-year that took a business forecasted to miss profit targets to overachieving the forecast. ✔️ Exceeded forecast and budget by increasing profit results by more than $200K. Show less Oversaw the pest control and commercial interior landscaping business covering New York City, Northern New Jersey, Southern Connecticut, Southern New York, and Long Island with total profit and loss (P&L) accountability. o Led the Service Center Managers, Warehouse Manager, Office Manager, Administrative Staff, and Sales Teams. ✔️ Region successfully retained customers at a leading rate of 90% in 2014.o Directed the purchasing, production, shipping, and installation activities for the holiday décor business.✔️ Owned the turn-around of the holiday decor line and exceeded sales targets in 2013 and 2014. Show less

  • Director, Integration Management Office

    May 2022 - Jan 2023

  • Regional Director of Operations

    Feb 2016 - Jan 2023

  • Area District Manager

    Jan 2013 - Feb 2016

  • District Manager

    Jul 2010 - Jan 2013
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  Rentokil Terminix

  Jan 2023 - now

  Senior Director, Field Operations Support

  Lead operations support team including Learning & Development, Service Delivery, Service Quality, & Regulatory Compliance supporting a 13,000+ colleague Field Operations Team and covering the entire U.S. market.