Gloria Umoru

Experience

• 

  Destiny International College

  Jan 2014 - Jan 2015

  Pioneer Staff and Curriculum Lead (Academic)

  • Oversaw the development of a hybrid curriculum integrating elements of both Nigerian and British educational frameworks. Conducted training sessions to ensure seamless adoption and witnessed a 25% improvement in student engagement and academic performance.• Led a team in developing and launching a student mentorship program, which resulted in a 40% increase in student participation and satisfaction.• Implemented a teacher training program focused on project-based learning methodologies, leading to a 15% increase in student project submissions and academic achievements.• Developed and implemented a data-driven project evaluation system, resulting in a 15% improvement in project efficiency and resource allocation, leading to more impactful and cost-effective initiatives. Show less

• 

  Guaranty Trust

  Jan 2016 - Jan 2022

  Client Relationship Manager (CRM)

  Managed accounts across private and public sectors, securing new income-generating businesses and fostering relationships with new and existing customers, executing sales for consumer banking products, onboarding customers to digital platforms, and preparing detailed performance reports tracking key metrics on a weekly and monthly basis, achieving the team's revenue and profit goals.• Managed a high-level client base across public and private sectors as well as a portfolio of over N25billion.• Identified and nurtured relationships with new and existing clientele, elevating customer satisfaction by 25% through personalised service and tailored solutions.• Managed the integration of the CRM system with other business systems, streamlining data flow and reducing manual data entry by 30%.• Collaborated with marketing teams to leverage CRM data for targeted marketing campaigns, leading to a 35% increase in campaign effectiveness and a 20% increase in upselling and cross-selling opportunities.• Spearheaded identifying and acquiring new income-generating businesses through trends and research, leading to a 20% boost in overall transactions.• Streamlined the onboarding process and seamlessly integrated customers into the bank's digital platforms, enhancing user engagement by 40%.• Produced comprehensive weekly and monthly performance reports, analysing key metrics and delivering actionable insights to drive continuous improvement and achieve operational excellence. Show less

• 

  RKY Digital Solutions

  Jan 2023 - Mar 2024

  Project Coordinator

  Coordinate and manage various IT projects, collaborating with project managers in planning, execution, and monitoring activities. Maintained project records and files to develop a user-friendly and intuitive website, facilitating proper documentation and version control of project deliverables and ensuring responsive, easy navigation and compatibility across all major web browsers and devices.• Utilised a complete Agile methodology to ensure the project team's daily activities, tasks, and deliverables are executed and coordinated by the project charter.• Coordinated work activities by scheduling team assignments, setting work priorities, and allocating project resources at various stages, reducing project gridlock by 20%.• Facilitated a 20% increase in overall performance by partnering with cross-functional teams to drive cooperation and efficiency on projects through effective communications.• Created and maintained records, prepared reports, and composed correspondence about project milestones, liaising between management and clients, ensuring a 25% improvement in customer satisfaction.• Increased transparency for senior stakeholders by 12% by developing and updating dashboards with project milestones and reports, ensuring project visibility Show less

• 

  EREWASH VOLUNTARY ACTION - COUNCIL FOR VOLUNTARY SERVICE

  Jan 2023 - now

  Special Project Coordinator

  Developed and Implemented initiatives and interventions that cultivated meaningful connections and reduced loneliness and isolation within the community. Organised and promoted community drop-in sessions, highlighting local activities in underserved areas, resulting in increased community engagement.• Monitored and evaluate the Connect Erewash project's progress and effectiveness, utilising key performance indicators and feedback mechanisms, resulting in data-driven adjustments .• Designed and facilitate initiatives that encourage social interactions and provide opportunities to build meaningful connections, resulting in a 20% increase in social connections and improved well-being.• Conduct comprehensive mapping and gap analysis on existing provisions addressing loneliness and isolation, providing relevant and accessible information that led to the implementation of targeted interventions in Erewash.• Led Connecting Erewash week, community drop-ins, information days, and taster sessions, among other programs targeted at improving people’s opportunities for building social interactions and connections.• Establish effective communication links between communities and residents, resulting in a 25% increase in awareness and utilisation of community activities, positively impacting feelings of connectedness.• Coordinate participatory and focus group discussions with Erewash community members to understand the social, mental and economic factors improving or diminishing their quality of life, social interaction and sense of identity.• Collaborate with Erewash community members to initiate tailored, unique interests by following community trends and gathering insights into their preferences and needs, promoting provision effectiveness by 10% • Organise events and campaigns and promoted community drop-in sessions, increasing participation by 30% and effectively highlighting local activities in underserved communities. Show less