Ajay Kumar Gurazada, MBA, PMP®, CSPO®

Experience

• 

  Virtusa

  Aug 2016 - May 2022

  • Delivered 7 large-scale IT applications projects on enhancing customer retention and customer success for 33M telecom customers, achieving 25% cost savings through effective resource allocation. • Set software strategy for customer service lifecycle management program by driving business discussions and documenting for CRM, and Fault Management System. • Facilitated 150+ Agile ceremonies (planning, reviews, retrospectives) adhering to Scrum principles, driving 25% increase in first-call resolutions. Trained staff on Agile methodologies, ensuring efficient adoption across teams.• Project sizing and scope definition, Epic, Story, and Task for the development team. Communicated WIP to stakeholders.• Managed new application releases using CI/CD pipelines with Jenkins to automate deployment processes, release notes, and ensure continuous delivery, maintaining high uptime and met 90% CSAT targets.• Oversaw software project development, life cycle management of broadband fiber services. This involved API development using Java and Spring MVC to upgrade services for 28.5M customers, ramping up annual revenue by $5M.• Utilized data-driven decision-making to analyze customer data, identifying key product improvement areas. Led new billing features development, saving $5M annually by improving billing accuracy. Show less • Spearheaded an international cross-functional team of 40 including engineers, vendors, architects, PM’s & other stakeholders to migrate client's legacy application to AWS cloud platform, resulting in $5M incremental revenue. • Delivered 100+ epics, features, and user stories with A/B testing, regression, and documentation with zero defect rate certification from Quality Assurance. Maintained 99.9% service level agreements (sla).• Owned relationships with key opinion leaders in crafting new product designs. Negotiated product requirements and priorities with software development team, balancing scope and schedule to ensure on-time delivery.• Created three customer metric dashboards for Fault Analytics and Reporting program along with UX designers to identify network drop-off points through geographical data analysis, improving regional defect conversion rate by 28%.• Incorporated the creation of lower environments to reproduce customer issues and an online forum repository for fixes provided, achieving an 80% bug-free application. Show less

  • Product/Project Manager

    Oct 2018 - May 2022

  • Consultant - Technology

    Aug 2016 - Oct 2018
• 

  SPARKZ Inc.,

  Jan 2023 - Aug 2023

  • Partnered with CEO for fundraising by generating 5-year product roadmaps for 3 product portfolios, analyzing engineering resources, resulting in $1.5M raised.• Enabled strategic product decisions and product planning through in-depth market research and competitive analysis, securing 15% more business partnerships and 20% revenue increase.• Exercised product leadership by devising go-to-market strategies and a product vision aligned with industry trends. Defined clear business value KPIs and closely monitored financials, contributing to a 25% increase in product revenue. Show less

  • MBA Product Manager and Business Development Intern

    May 2023 - Aug 2023

  • Project Management Intern

    Jan 2023 - Apr 2023
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  Zinda Law Group, PLLC

  Aug 2024 - now

  Product and Project Manager