Rosanne Bonlander - SPC

Experience

• 

  Humana

  Mar 2003 - Mar 2018

  Business Consultant responsible for the creation of business requirements into IT Development in the Agile environment. Development skill in IVR, Web, SoftPhone and Customer Care Desktop Tools. Prior to becoming a Consultant I worked as a Business Analyst responsible for process and procedures in our Claims areas. I have experience working in India training our processes. I completed Green Belt Six Sigma training.

  • Experience & Strategy Transformation Professional 2

    Aug 2011 - Mar 2018

  • Business Consultant

    Mar 2003 - Aug 2011
• 

  Humana

  Apr 2019 - now

  End to End Process Leadership with the IT Omnichannel Initiative

  • Associate Director of Technology

    Sept 2023 - now

  • Release Train Engineer

    Apr 2021 - Sept 2023

  • Senior Scrum Master (End to End Process)

    Sept 2020 - Apr 2021

  • Senior Experience & Strategy Transformation Professional

    Apr 2019 - Sept 2020