Bibekananda Pal

Experience

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  Indian Institute of Software Technology

  Dec 2000 - Aug 2004

  System Administrator

  Responsible of troubleshooting, setting and maintaining different hardware and network related works. Troubleshooting, network setup, windows server administration, policy Implementation, server backup, antivirus updating) of 20 user systems in Windows XP, Windows NT and Windows 2000 platform. Formatting, Loading Operating System and Software Installations. Providing technical supports to team members.

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  Magna Systems

  Sept 2004 - Apr 2005

  Technical Manager

  Responsible of troubleshooting, setting and maintaining different hardware and network related works.Troubleshooting, network setup, windows server administration, policy Implementation, server backup, antivirus updating) of 20 user systems in Windows XP, Windows NT and Windows 2000 platform. Formatting, Loading Operating System and Software Installations. Providing technical supports to team members.

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  PCS Technology Ltd.

  Jul 2005 - Apr 2006

  FMS Engineer

  Worked on domain creation with policy assignment of different user ID/Group Policy implementation on Windows 2003 Server. Maintaining User Account, Mailboxes, System Security, Group Policy, implement hot fixes and patches, daily and weekly backup of servers. Coordination with OEM for tech support. Worked on WSUS, IMSS and IWSS and Trend Micro Antivirus. Working over Microsoft SMS Server and Microsoft Exchange Server 2003.

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  Total Sourcing Solutions

  May 2006 - Jul 2007

  Customer Support Engineer

  Key player in successful completion of statewide big and diverse projects CSEBNet Phase I. Hands on experience on implementing WAN/LAN/UTP/Fiber/VAT on 60 locations, Data Centre and campus wide LAN/Security solution. Installing, Performance Monitoring and troubleshooting of critical devices like Core Router, Core Switch installed on CSEB Data Center. Executing the Acceptance Test Plan with the customer, configuring the application and integrating & testing the entire network at the customer’s place. People Management, handle team of Network & Security domain. Interviewing new candidate and provide training for selected candidate. Focus on team goals, team performance and motivates to improved their ability, confidence, and performance. Show less

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  HCLTech

  Aug 2007 - Dec 2018

  Area Technical Support Manager

  Prepared network design, NISP, develop detailed project plans that support project objectives, guide to project consulting, implementation, planning, executing, monitoring, network monitoring and troubleshooting.Providing high-end technical support to various customer like CESC, Exide, UBI, Allahabad Bank, SINP, IIT Kharagpur, CSPDCL. Planning, Designing & Installation of small & medium scale networks with high-end Cisco Routers, Switches, VSAT and Leased line connectivity of more than 450 locations. Coach, mentor, motivate and supervise project team members and create an environment where they can be successful and maximize their potential. Experienced on various routing switching technology like RIP, EIGRP, OSPF, BGP, VLAN, VTP, NAT, Access list, ISDN BRI, PRI, Spanning Tree and various security features in networks. Monitoring and reporting network performance using software like CA Spectrum, EHealth, Cisco Prime, HP NMS, and analyzing the data to optimize network operations. Show less

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  Quess Corp Limited

  Dec 2018 - Sept 2021

  Area Technical Support Manager

  • Delivering operation as Area Manager of Bihar region.• Carry out day-to-day management of all IT service delivery activities• Accountable for meeting the SLA of the project.• Managing the day-to-day IT operations of the service desk and support engineers.• Managing users and management escalations and ensuring, resolution is provided within the set TAT.• Coaching, counselling, and ensuring discipline of the team members.• Conducting weekly team review meeting and making minutes of the same.• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems.• Coordinate very closely with the IT manage of the customer.• Conducting technical training programs for the site engineers.• Preparing monthly SLA reports and presenting the same to the organization and the client.• Coordinate with vendors, to support Helpdesk team in case of ticket resolution.• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.• Work closely with the client IT manager and team to perform analysis of IT inventory and ensure that the effective utilizing of inventory.• Maintain QoS (quality of Service) Responsible for delivery to the SLA obligations.• Conduct meeting with BSNL, LIC, Union Bank of India, Indian Bank to improve operational and technical service. Show less

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  DigitalTrack Solutions Pvt Ltd

  Feb 2022 - now

  Senior Consultant

  • Delivering network implementation and support as Senior Consultant for east region.• Configure Meraki switches MS425 and MS 225, including configuration of VLANs, routing, and switching.• Conducted wireless site surveys and network assessments to determine optimal network design and configuration.• Deployed and managed Cisco Catalyst 9200, 9300, 9400 series switches for a wide range of customers across various industries.• Implemented Cisco Meraki network, Juniper MIST wireless solution, Ruckus wireless solution and provided ongoing support and maintenance services. Show less