Hal Macleod

Hal Macleod

Apple Support Technician

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location of Hal Macleod英国 英格兰 伦敦

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  • Timeline

  • About me

    3rd Line Computer Support Engineer at The PC-Mac Support Company Ltd

  • Education

    • Hunter Institute Of Technology

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      PC Support Certificate 4. PC Support
    • Hunter Institute of Technology Diploma of Information Technology

      -
      Associate's Degree PC and Network Support Credit Level
    • Hunter Institute of Technology

      -
      Network Support Certificate 4 Network Support
    • Hunter Institute of Technology

      -
      Information Technology Certificate 3. Information Technology Busniness Information Processes
    • 1992-1994 – School Of Visual Arts

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      Diploma Of Film And Television Technologies. Film And Television Technologies, Cinematography, Film & Video Caputer, Editing, Screenwriting
    • Australian Academy Of Dramatic Arts

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      Diploma Of Dramatic Arts. Dramatics/Theatre Arts, Dance, Performance & Teaching.
  • Experience

    • Apple

      Jan 2001 - Dec 2003
      Apple Support Technician
    • Systems Support

      Dec 2004 - Nov 2005
      Helpdesk Lead

      Help Desk Team Lead

    • Systems Support Of Cambridge

      Nov 2005 - Jun 2007
      Onsite Application Support Specialist

      Support for multiple publishing entities with clients onsite (customer facing) and remote support driven by client requirements.Posted onsite for Hodder & Stoughton publishing 2006-2007.

    • Pearson Education

      Jan 2007 - Jan 2011
      Senior Mac Specialist
    • City And Islington College - Business And Technology Centre

      Sept 2007 - Dec 2007
      Cross Platform Support Analyst

      Cross Platform Desktop support, Multimedia Educational Training Classrooms Implementation (120+)

    • Cloud Studios

      Mar 2012 - Mar 2013
      Technical Systems Analyst

      International audio recording, media and record publishing company.Technical Systems - Audio Recording Hardware/Application Implementation & Support.

    • Freelance

      Jan 2013 - Jan 2014
      Mac Specialist
    • ELM

      Mar 2013 - Apr 2015
      Technical Systems Advisor/Support

      Onsite 3rd line, remote support & client site visits.Mac OSX (10.6-10.9) Desktop support, DTP Application support.Mobile device/IOS & App configuration & support.

    • The PC-Mac Support Company Ltd

      -
      3rd Line Computer Support Engineer
  • Licenses & Certifications

    • Dip: Film & Television Technologies

      School Of Visual Arts
    • Dip: PC & Network Support

      Hunter Institute Of Technology