Raheel Abbas

Experience

• 

  PEARL CONTINENTAL LIMITED

  Jul 2013 - Oct 2014

  Guest Service Officer

  - Updating guest profiles with any information gained regarding their stay. - Ensuring the completion of daily pre-arrival checks and that guest preferences and requests are met.- Ensuring each guest receives a warm and welcoming reception upon their arrival. - Managing all office administrative duties, including confidential filing, correspondence & inventory. - Communicating through departmental handovers, emails and interdepartmental meetings all pertinent guest information. - Actively seeking feedback from colleagues and guests to further enhance day to day operations with department goals in mind. - Ensuring all guests leave happy by continuous communication and problem solving throughout their stay.- Establishing a personalized guest culture and guest recognition program throughout the hotel. Show less

• 

  Transparent Hands

  Nov 2014 - now

  - Oversees multi unit managers and department heads for Transparent Hands.- Developing corporate growth strategies targeting market penetration, marketing communication, and Transparent Hands Website. - Collaborating with various departments and operating them to develop business plans. - Responsible for helping to update and develop company wide initiatives. - Hiring, training, and developing a winning team of district managers and general managers. - Utilizes proven leadership skills, as well as a strong ability to problem solving and make sound decisions that encourage corporate growth.- Control budgets and allocate resources amongst projects. - Monitor organization progress and submit performance reports to board members. - Oversee social media marketing strategy and content marketing.- Manage organization website, plan and participate in product sprints. - Oversee all stages of product creation including design and development.- Oversee digital marketing campaigns, including web, SEO, SMS, email (e Newsletter), social media (PPC & Facebook Paid Campaigns) and display advertising. Show less - Developing strategic plans for optimized productivity.- Reviewing and improving organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.- Upholding standards of excellence and soaring quality.- Seeking out opportunities for expansion and growth by developing new business relationships. - Providing guidance and feedback to help others strengthen specific knowledge/skill areas. Show less - Maintaining constant communication with management, staff, and clients to ensure proper operations of the organization.- Developing, implementing, and maintaining quality assurance protocols.- Growing the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity. - Actively pursuing strategic and operational objectives. - Ensuring operational activities remain on time and within a defined budget. Tracking staffing requirements, hiring new employees as needed. - Overseeing accounts payable and accounts receivable departments. Show less

  • Director Operations Pakistan

    Jun 2018 - now

  • General Manager

    Nov 2016 - May 2018

  • Operations Manager

    Nov 2014 - Oct 2016