Glenn Mac Gregor

Experience

• 

  Rare Reminder

  Jan 1987 - Jan 1995

  Shop Foreman/ Press Opererator

  Local Newspaper printing and binding-

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  Fathers And Sons Audi

  Jan 1995 - Jan 2005

  Technician/shop foreman

  Responsible for technician production and quality.

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  Audi of America

  Apr 2005 - now

  Technical Field Manager

  Part of the Product Quality & Technical Service team, provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality. Main responsibilities include the a) identification, analysis, and report of causes for product performance and quality shortcomings of in-use vehicles, b) direct assistance to Audi dealers in the prompt, efficient, and effective repair of customer vehicles, documenting all findings. •Conduct in-depth, on-site technical analysis as a component of the process for the resolution of product quality issues.•Report emerging vehicle quality issues to the Product Support Engineers.•Promptly support Audi dealers to manage technical customer cases: diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.•Partner with the Region Teams and Customer Care Team in dealing with sensitive customer vehicle technical issues.•Ensure that all the information collected during dealer visits is promptly documented and delivered to Technical and Region Teams including technical analysis detailed results, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.•Provide cross-functional technical assistance to other groups of Audi of America and Audi in Germany. BEV Specialist EFK AG training. •Communication skills •Problem solving skills •Analytical skills •Conceptual thinking skills •Integration- joining people, processes or systems •Influencing and negotiation skills •Strong orientation/ability to work in teams and support others •Prioritize, effectively manage own time and multiple activities with frequent interruptions and limited supervision •Driven, self-motivated, extremely well organized, detail oriented and disciplined •Performance orientated and focused on self-development Show less