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Ramon Canals

Ramon Canals

Helpdesk Level 2 Support

Followers of Ramon Canals1000 followers
location of Ramon CanalsManresa, Catalonia, Spain

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  • Timeline

  • About me

    IT Project Manager in DXC

  • Education

    • EMC2

      2008 - 2008
      Control Center Management

    • EMC2

      2008 - 2008
      Symmetrix Business Continuity – SRDF Solution,

    • EMC2

      2008 - 2008
      Symmetrix Business Continuity – TimeFinder Solutions

    • IT Education Services de IBM

      2006 - 2006
      Introduction to Storage Area Network

    • Symantec

      2006 - 2006
      Certifications Symantec Technical Specialist - Veritas Enterprise Vault 6 Certifications

    • Symantec

      2006 - 2006
      Enterprise Vault 6.x Implementation & Configuration

    • C.P Villar

      1998 - 2000
      Technical high degree of development of IT applications

  • Experience

    • Eltec

      Feb 2000 - Jan 2001
      Helpdesk Level 2 Support

    • Gedas Iberia

      Jan 2001 - Jan 2006
      Systems Operator

    • Gedas member for T-Systems Iberia

      Jan 2006 - Sept 2006
      Storage & Backup Administrator

    • T-Systems Iberia

      Sept 2006 - Jan 2008
      Storage Administrator

    • Hewlett Packard Enterprise

      Jan 2008 - Apr 2017

      Single point of contact for the technical tower in front of the customer management.Manage, support customer’s Storage environment.Responsible for customer service tasks which require planning and judgmentLead a team of storage and backup administrators in supporting the IT infrastructure requirementsIncident and Change Manager Level 3 support at operations department – Production and project management.Array Management EMC (DMX) HDS (USP-VM,AMS ) NetApp (FAS2040) EMC (Clariion CX700) HP (EVA8000)SAN Management Cisco MDS 9000 SAN Management Cisco Fabric Manager Cisco Device Manager

      • Storage Service Manager

        Jun 2014 - Apr 2017

      • SAN & BUR Tower Lead of GNF

        Jan 2010 - Jun 2014

      • SAN & BUR Tower Lead of Leveraged Infraestructure

        Jan 2011 - Jan 2013

      • Iberia Storage Delivery Lead

        Jan 2011 - Jan 2012

      • Storage Administrator

        Jan 2008 - Jan 2010

    • DXC Technology

      Apr 2017 - now

      • IT Project Manager

        Jan 2018 - now

      • Storage Service Manager

        Apr 2017 - Jan 2018

  • Licenses & Certifications

    • ITIL Foundation Certificate in IT Service Management (ITILF)

      EXIN The global certification company for Information Management
      Apr 2013

    • The ACTIC is a Certification of ICT competences.

      Government of Catalonia
      Dec 2011

  • Volunteer Experience

    • Volunteer

      Issued by Vall de Lord Forest Protection Association (ADF Vall de Lord) on Sept 2014
      Vall de Lord Forest Protection Association (ADF Vall de Lord)Associated with Ramon Canals