Heather Nitch

Experience

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  The Vindicator Printing Company

  Jan 2000 - Dec 2001

  Special Sections Staff Member

  Consult and interview professionals to convey company ideals through publicized articles. Production of concise, comprehensive and sympathetic life tributes. Advance corporate communications by redesigning documents and advertisements. Improved working knowledge of pagination through creation of innovative special advertising sections in newsprint.

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  Liberty Mutual Insurance

  Dec 2001 - Sept 2010

  Customer Service Rep

  Comprehensive knowledge of country-wide insurance claims processes for auto and homeowner insurance providing the ability to successful claim handling. Stimulate inter-departmental communication fostering teamwork. Advance customer relations through meaningful and analytical conflict resolution. Present complex processes in a clear, impactful manner to customers.

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  HMT LLC

  Sept 2010 - Jul 2016

  Report Writer

  Composition of inspection reports detailing the satisfactory compliance to federal standards, in addition to deficiencies and necessary upgrades. I maintain a practical knowledge of American Petroleum Institute (API) inspection standards for aboveground storage tanks and piping used in the petroleum and chemical industries. I successfully deliver corporate standards through enhanced reasoning with customers while maintaining a high level of satisfaction. Demonstrate initiative by attaining comprehensive knowledge of interdepartmental workings through cross-training to maximize my efficiency. Show less

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  Write Way Works

  Mar 2016 - now

  Implementation Analyst & Project Manager

  Find Focus and Gain ClarityYou want to grow your business, but you've hit a wall and cannot manage one more thing, whether it's a project or the business operations.You want to work through the areas of struggle to connect with your design clients. Find that "Sweet Spot" through partnership.Gain focus on where you should spend your time. Break those Big Ideas down into manageable pieces by creating a plan without taking on more busywork.I am here for all of it.Together, we will take your vision and apply my Framework, capitalizing on your individuality. Show less

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  ProUnlimited/Liberty Mutual

  Jun 2018 - Dec 2020

  Senior Writer for Knowledge Base Team

  - Rewriting all Knowledge Base articles within the corporate intranet.- Making internal Standard Operating Procedures easier to follow and understand.

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  Green Team Design

  Feb 2019 - Sept 2023

  Assistant Project Coordinator

  In working with the Custom Home Designer, I have supported the business in the following areas - Establish a Project Management system in Asana - Create Standard Operating Procedures in Notion - Assist with client communications - Manage project status, updates, and team communications through Asana and Skype

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  Apsos Media | Stop Guessing. Start Growing.

  Mar 2022 - Dec 2023

  Project Manager

  - Ticket management. Clients submit tickets into the Hubspot system and then monitored this inbox, responded to clients if they have basic questions, and distribute tasks to the team.- Task setup and management. Using company SOPs and templates to create tasks in Asana, assigning it to the correct team member and setting deadlines based on service requests. - Task upkeep and monitoring. Enforced deadlines and overcome stumbling blocks by reaching out to the client to acquire answers or help the team member find a solution. Show less

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  Focused Momentum

  Nov 2022 - now

  Project Coordinator

  Assist Chief Strategist in preparing presentations, reports, and proposals. Through project coordination, I am able to support clients’ transition through the strategic planning process by working through development/redevelopment plans and maintaining organizational charts

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  Her Society

  Jul 2024 - now

  Project Coordinator