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Moghnadass Jody

Moghnadass Jody

Customer Service Executive

Followers of Moghnadass Jody573 followers
location of Moghnadass JodyPetaling Jaya, Selangor, Malaysia

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  • Timeline

  • About me

    Training Manager @ Stellantis | Certified NLP Practitioner, Master Practitioner

  • Education

    • Universiti Malaysia Sabah

      2002 - 2005
      Bachelor's degree economic

    • Universiti Utara Malaysia

      2008 - 2010
      Master of Business Administration (MBA) Business/Commerce, General 3.45

  • Experience

    • MBNS (astro)

      Jun 2006 - Oct 2010
      Customer Service Executive

      Assist customers through phone to solve the queries & problems effectively & efficiently. Deliver the product offerings & services in timely manner; minimize the ratio of customer complaints. Assisting in the operation support to clear backlogs, engage in team collaboration for customer satisfaction enhancement. Engage in new product/service developments as well as trial & error process.

    • ASTRO

      Jan 2010 - Mar 2013
      Senior Customer Service Associate

       Lead and manage a customer service team of ranging from 20-30 employees and their productivity. The team services inbound & outbound calls from Malaysia. Support all lines of business includes Astro products and services. Have experience of handling a larger call centre since we service 200-300 customers per day approximately via inbound calls. Focused on quality of call standards by regularly sending the team for calibration with QA Associates and cantering on first-call resolutions to reduce repetitive calls. Show less

    • Honda Malaysia Sdn. Bhd.

      Apr 2013 - Jul 2014
      Trainer

    • Naza Corporation Holdings Sdn. Bhd

      Jul 2014 - Jan 2021
      Assistant Manager

    • Ducati Malaysia (Next Bike Sdn Bhd)

      Jan 2021 - Sept 2023

      • Head of Network Development and Training

        Jan 2021 - Sept 2023

      • Head of Sales and Business Development

        Jan 2021 - Jan 2022

    • VR Excellent (M) Sdn Bhd

      Sept 2023 - Jan 2024
      Associate Recruitment Consultant

    • Stellantis

      Jan 2024 - now
      Training Manager

  • Licenses & Certifications

    • Certified Master Practitioner in NLP

      American Board of Neuro Linguistic Programming (ABNLP)
      Jan 2016

    • Certified NLP Practitioner

      American Board of Neuro Linguistic Programming (ABNLP)
      Aug 2015