Michael Williams

Experience

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  Rental Video Club

  Jan 1999 - Jan 2004

  Manager

  Managed the accounts of the clubMaintained video libraryMaintained customer database and attract new customers

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  Victory Communication (Digicel)

  Jan 2002 - Jan 2003

  Sales Representative

  Troubleshoot and resolve customer issuesSold phones, accessories and credit to customers

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  Caribbean Classic Golf Invitational

  Jan 2005 - Jan 2007

  Events Coordinator

  Assisted in planning & organizing charity golf tournamentAssisted celebrity guests in finding accommodation and island tours Organised and assisted in the preparatory work for schools that were beneficiaries of the proceeds of the charity event.

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  St. Mary High

  Nov 2007 - Aug 2008

  Information Technology Teacher

  Information Technology Teacher for grades 9-11Developed and implemented programs to encourage student participation Ensured proper records of grades and attendance were kept

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  PwC

  Oct 2008 - Aug 2011

  IT Auditor

  ❖ Evaluated non-standard, multi-tiered infrastructures, reviewing customized architectures and solutions in collaboration with application owners to grasp entire systems flow.❖ Audited large scale systems of 10-20+ IT applications, with analysis of funds and data flow through business, legal, and regulatory aspects of claims processing using dating analytics tools such as ACL.❖ Verified controls at client lacking previous audit measures delivering extensive fieldwork and documentation.❖ Establishing IT and business contact relationships to obtain data.❖ Averted technical risks with segregation of duty recommendations, concentrating on need for increased controls stemming from rapid business growth. Show less

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  Heart Trust National Training Agency

  Aug 2011 - Mar 2020

  ❖ Increased risk responsiveness throughout the Organization with the identification of over 500+ existing, new and emerging risks and mitigating controls.❖ Enhanced the Organization’s Audit rating by more than 60% through constant monitoring of the implementation audit recommendations.❖ Increased Organizational change success rates by more than 30% for projects, partnerships, and processes through detailed risk management.❖ Maintained the Organization’s compliance with all governing legislative acts and policies.❖ Promote a strong risk culture throughout the Organization through risk management training for over 50% of staff.❖ Providing advice to the Board of Directors when it is appropriate to do so.❖ Analyzed and identified process improvement opportunities and guided managers to implement the appropriate risk mitigation strategies.❖ Served as a connection between business stakeholders and the IT teams on projects.❖ Worked with all business units to conduct detailed user requirements analysis to identify challenges and opportunities, in order to optimize business processes through automation.❖ Improved Organizational efficiency through a risk control implementation rate of over 95%.❖ Lead the project for Organizational Business Continuity Planning for more than 30 locations. Show less ❖ Partnered with management to establish and monitor key performance indicators (KPI)❖ Delivered monthly risk management presentations to the Organization’s Board of Directors and senior management team.❖ Evaluated the effectiveness of the governance process, risk appetite and mitigation strategies, policies and procedures.❖ Facilitated risk management due diligence activities for partnership proposals, evaluating financial viability as well as resource availability.❖ Recommended appropriate risk management interventions and assisted with implementation of risk management recommendations. Show less ❖ Worked with business units and system developers to conduct detailed user requirements analysis for in-house developed and purchased software solution.❖ Applied the waterfall methodology for system development before transitioning to an agile methodology for increases efficiency and utilization of resources and to ensure timelines were met.❖ Oversaw the acquisition and implementation of a Hotel Management System to replace outdated FoxPro solution.❖ Assisted business units with prioritizing business requirements.❖ Assisted with the identification of solutions and approach to address business objectives/challenges.❖ Monitor deliverables and ensure timely completion of projects and report to senior management on project progress.❖ Oversaw the Quality Assurance and User Acceptance Testing (UAT) of in-house developed and purchased software solutions.❖ Interacted with external contractors on Information Technology (IT) projects that have been outsourced.❖ Provided on-going support to functional teams beyond implementation❖ Initiated IT Risk Management process, which led to implementation of a Risk and Compliance Department in the Organization.❖ Assist System developers in developing technical and functional requirements for in-house and purchased software and hardware solutions.❖ Develop and published comprehensive IT Manual, containing IT policy and standard operating procedures for the various IT service areas within the IT department.❖ Streamlined the internal and external audit monitoring process within the IT department for increased responsiveness and efficiency by over 40%; Organized and performed quality control auditing and documentation functions in preparation for successful ISO 27000 certification.❖ Develop and publish disaster recovery plan to guide IT recovery in the event of disaster. Show less

  • Risk Analyst

    Mar 2014 - Mar 2020

  • Acting Senior Manager Risk Management and Compliance

    Aug 2014 - Dec 2014

  • IT Standards and Quality Assurance Officer

    Aug 2011 - Mar 2014
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  City College, Kingston

  Sept 2011 - May 2014

  Principles of Business and Office Administration Teacher

  Part time teacher of CXC Principles of Business and Office Administration to various age groups.

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  PwC Jamaica

  Apr 2020 - Mar 2022

  Manager, Risk Assurance

  Manage and execute enterprise risk management (ERM) engagements for the development of ERM Framework. This includes:❖ Conducting ERM Training and leading/facilitating workshops to identify/confirm and assess current and emerging risks at the board, senior management and functional levels.❖ Assisting management with the development of a risk assessment and measurement methodology, formulation and documentation of risk registers, risk monitoring and reporting mechanisms.❖ Developing and providing ERM policies.❖ Assisting management with the identification and documentation of strategic controls.❖ Approving procedures to test controls identified and reviewing results of testing conducted. Alternatively, perform test of controls for identified mitigating strategies.- Manage client engagements for automated clearing house, anti-monetary laundering and counter financing terrorism, data privacy for financial, non-financial and government entities.- Ensure that organizations are compliant with financial regulations such as BOJ Guidelines, POCA Act, the Financial- Manage teams of 1-5 staff depending on the nature and size of the organization and the services provided.- Analyze large data sets and developed useful visuals for stakeholders such as board directors, executives and senior management using analytics tools such as Power BI, Tableau, Alteryx, and ACL.- Assist the team in marketing, selling, training, and implementing audit software in the English-speaking Caribbean. Show less

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  Financial Services Commission Jamaica

  Mar 2022 - Sept 2022

  Manager ERM & BCP