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Giulia Metz

Giulia Metz

IT Technican

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location of Giulia MetzVenâncio Aires, Rio Grande do Sul, Brazil

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  • Timeline

  • About me

    Customer Success Manager | Fraud Prevention | Relationship | B2B | Key Account | CX | TI

  • Education

    • IFSUL - Instituto Federal Sul-rio-grandense

      2018 - 2022

  • Experience

    • IFSUL - Instituto Federal Sul-rio-grandense

      Feb 2018 - May 2022
      IT Technican

    • Caf

      Jul 2021 - now

      - Engagement with Key Account customers;- Onboarding and customer adoption;- Leveraging actions for growth;- Up-sell and Cross-sell strategies;- Negotiation of new products with clients (Facial Recognition, Biometrics, etc.);- Quantitative and qualitative performance analysis of the portfolio;- Development of customer personalized projects;- Responsible for training new team members;- Creation of high value-added action plans;- Retention and churn action;- Responsible for creating and monitoring team OKRs;Key Highlights:- Best CSM of 2024;- High-Performance Achiever;- Recognized for Building Strong Relationships;- Achieved Goals for Three Consecutive Years; Show less

      • Global Customer Success Manager

        Oct 2023 - now

      • Customer Care Enterprise

        May 2022 - Oct 2023

      • Customer Success Intern

        Jan 2022 - May 2022

      • Document Verification Support Intern

        Jul 2021 - Jan 2022

  • Licenses & Certifications