Jordan Cohen

Experience

• 

  Apple

  May 2018 - Aug 2019

  Senior Technical Support Advisor
• 

  1652664 Ontario Inc.

  Jan 2020 - now

  Bookkeeper
• 

  Shopify

  May 2020 - Oct 2020

  Guru

  • Selected for a summer apprenticeship focused on e-commerce solutions (~95% resolution rate), aiding businesses amidst the start of the pandemic.• Leveraged expertise in e-commerce platforms, notably Shopify's CMS, to guide merchants, ensuring optimal performance and revenue growth.• Proficiently resolved technical issues, collaborated with cross-functional teams to streamline processes, and analyzed e-commerce data to drive business growth.• Provided exceptional customer service, fostered strong relationships, and enhanced client satisfaction.• Recognized for outstanding problem-solving skills, adaptability, and commitment to continuous learning. Show less

• 

  The Brake Room

  Jun 2021 - Sept 2021

  E-Commerce Coordinator

  • Worked as the e-commerce coordinator at a local bike shop & café.• Duties included maintaining the e-commerce platform and POS channels, providing operational and inventory management functions.• Developed and executed data-driven e-commerce strategies, leveraging KPIs to increase traffic, conversion rates, and average order value.• Automated data processes in Excel, generating inventory reports and conducting daily audits, while ensuring data integrity and accuracy.• Additionally provided front-of-house service, maintaining a high standard of service in a full volume café while providing warm hospitality to the local clientele. Show less