Jordan Cohen

Jordan Cohen

Senior Technical Support Advisor

Followers of Jordan Cohen1000 followers
location of Jordan CohenGreater Ottawa Metropolitan Area

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  • Timeline

  • About me

    Finance at Telfer School of Management

  • Education

    • University of Ottawa

      2019 - 2024
      Bachelor of Commerce - BCom Finance – Honours
  • Experience

    • Apple

      May 2018 - Aug 2019
      Senior Technical Support Advisor
    • 1652664 Ontario Inc.

      Jan 2020 - now
      Bookkeeper
    • Shopify

      May 2020 - Oct 2020
      Guru

      • Selected for a summer apprenticeship focused on e-commerce solutions (~95% resolution rate), aiding businesses amidst the start of the pandemic.• Leveraged expertise in e-commerce platforms, notably Shopify's CMS, to guide merchants, ensuring optimal performance and revenue growth.• Proficiently resolved technical issues, collaborated with cross-functional teams to streamline processes, and analyzed e-commerce data to drive business growth.• Provided exceptional customer service, fostered strong relationships, and enhanced client satisfaction.• Recognized for outstanding problem-solving skills, adaptability, and commitment to continuous learning. Show less

    • The Brake Room

      Jun 2021 - Sept 2021
      E-Commerce Coordinator

      • Worked as the e-commerce coordinator at a local bike shop & café.• Duties included maintaining the e-commerce platform and POS channels, providing operational and inventory management functions.• Developed and executed data-driven e-commerce strategies, leveraging KPIs to increase traffic, conversion rates, and average order value.• Automated data processes in Excel, generating inventory reports and conducting daily audits, while ensuring data integrity and accuracy.• Additionally provided front-of-house service, maintaining a high standard of service in a full volume café while providing warm hospitality to the local clientele. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jordan Cohen
      Dean's Honour List Telfer School of Management Jan 2025
    • Awarded to Jordan Cohen
      Dean's Honour List Telfer School of Management May 2024
    • Awarded to Jordan Cohen
      Dean's Honour List Telfer School of Management Jan 2024
  • Volunteer Experience

    • Founding Vice President - Nu Kappa Chapter

      Issued by Alpha Epsilon Pi on Jan 2022
      Alpha Epsilon PiAssociated with Jordan Cohen
    • Outreach and Fundraising

      Issued by Canadian Cancer Society on Jan 2016
      Canadian Cancer SocietyAssociated with Jordan Cohen
    • Board Member

      Issued by Sons Of Jacob Synagogue on Jun 2024
      Sons Of Jacob SynagogueAssociated with Jordan Cohen