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Maurice Backer Dirks

Maurice Backer Dirks

Technical Support Advisor

Followers of Maurice Backer Dirks196 followers
location of Maurice Backer DirksHamburg, Hamburg, Deutschland

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  • Timeline

  • About me

    Bachelor of Business Administration

  • Education

    • Hogeschool van Amsterdam

      -
      Bachelor’s Degree International Business and Languages

      • Coursework included: Marketing (Strategic, Research, Communication), Management (Sales, Import/Export, Cross Culture) Finances, Economics, Personal Development, International Law, Young Enterprise project, Languages (Spanish, Dutch and English)

    • Instituto Tecnológico Autónomo de México

      -
      Exchange

      • Courses included: Comportamiento Humano (Human Behaviour), Desarrollo de Habilidades I (Development of Managerial Skills), Admon. Administración (International Administration), Español de inmersión (Spanish language course)

  • Experience

    • WDS Global

      Jan 2011 - Jun 2012
      Technical Support Advisor

      • Supported technical inquiries of English and German customers• Managed customer and product information and logging them into CRM systems• Shared gained knowledge with team through effective knowledge transfer• Translated relevant content

    • Softonic

      Jul 2012 - Jun 2013
      Customer Service Representative

      • Supported English and German customers• Continuously reported bugs and errors to IT department• Optimised processes and assisted with the implementation of a new support system• Moderated user created content on Softonic.com• Increased customer satisfaction objective through great performance

    • Convergys

      Jan 2014 - Aug 2015
      Customer Support Professional

      • Supported English (UK) customers • Exceeded customer satisfaction objective by providing timely and accurate information • Logged detailed and accurate case notes to ensure optimal assistance for customer

    • Grupo HS3

      Sept 2016 - Jan 2017
      Marketing Intern

      • Translated, tested and published www.mycbd.com/de for the German market and created, as well as translated related articles, blogs, videos into German, English and Spanish. • Created and published two promotional videos for Kalapa-Clinic (www.kalapa-clinic.com)• Optimised myCBD’s search engine results for the German market• Analysed customers and recommended improvements

    • RepublicaBlanca.com

      Feb 2018 - Jul 2018
      Marketing Intern

      • Managed the activities and objectives of the merchandise department among the interns team. • Prepared and added new products to various E-commerce sales channels, both nationally and internationally. • Analysed the US buying behaviour to improve the company's pricing, as well as promotions strategy with the objective of increasing sales in the US market.

    • IGECO México

      Feb 2019 - Sept 2019
      Business Development Assistent

      • Analyse verschiedener Branchen des mexikanischen Marktes, um Geschäftsmöglichkeiten für neue Messen zu finden• Durchführung und Analyse von Primärrecherchen mit potenziellen Kunden• Erstellung von Datenbanken mit potenziellen nationalen und internationalen Kunden• Erstellung von Berichten mit den Analyseergebnissen für die interne und externeVerwendung

    • German Centres Worldwide

      Feb 2020 - Jul 2020
      Business Development & Marketing

      • Kundenakquise von potentiell interessierten DACH Unternehmen• Administration von sozialen Medien (Facebook, Instagram und LinkedIn), sowie Newsletter• Ausarbeitung verschiedener Marketingprojekte des Unternehmens• Übersetzung von deutschen, englischen und spanischen Texten• Bearbeitung der Firmenseite über WordPress

    • Freelance

      Jul 2020 - Jan 2021
      Freiberufliche Tätigkeiten

      Für diverse Firmen:• Erstellung von Blog-BeiträgenKundendienstmitarbeiter bei der Allianz:• Backoffice-Aufgaben (In-/Outbound-Calls) mit Kunden & Autohäusern bezüglich Diagnose, Reparatur und Mietwagenverlängerungen, Bearbeitung von Quick Cases im Front-Office-Bereich

    • East Wind GmbH

      Jan 2021 - Nov 2022
      Account Manager

    • Peter Cremer Holding GmbH & Co. KG

      Nov 2022 - now
      Supply Chain Management Glycerin (bulk)

  • Licenses & Certifications

    • Developing Cultural Agility

      ICUnet.Group
      Jan 2020

  • Volunteer Experience

    • Administrative Assistant

      Issued by AKK Altonaer Kinderkrankenhaus gGmbH on Sept 2010
      AKK Altonaer Kinderkrankenhaus gGmbHAssociated with Maurice Backer Dirks