Michelle Coppin

Experience

• 

  PJ’s Biltong Bar

  Nov 1997 - Mar 2002

  Sales Assistant and Supervisor

  Part time sales lady at several biltong bars while finishing school and studying.Full time sales lady and head office employee from November 2000.Invoicing and crediting biltong bars using Pastel Accounting.Handling and solving customer complaints.Calculating and controlling the shrinkage figures for all 36 biltong bar stalls.Meeting with Pick ‘n Pay’s head office team, discussing the bars’ rentals, any company changes and new stores opening.Promoting stock and training of staff at all new branches, reporting client research and market trends to management. Assisting and training of factory staff and management.PJ’s Biltong Bar applied for liquidation in March 2002, thus making my position redundant. Show less

• 

  Retrospective t/a Donomor

  Apr 2002 - Aug 2004

  Personal Assistant

  Stock and cash control. Banking and reconciling of accounts, assisting the bookkeeper.Filing, reception and switchboard management.Typing of legal documents, assisting the MD with leasing of properties and collecting fees for all members of Villagers Football Club. Invoicing and crediting on Pastel 5 & 6, sorting of monthly statements.Following changes within the 7/11 Group during the early part of 2003, Retrospective withdrew from the vending machine market, making my position part time until redundant in 2004. Show less

• 

  Acapulco Spur

  May 2004 - Aug 2006

  Waitress

  Serving of customers, often requested by regular customers.Assisting the kitchen staff when needed or short staffed.Focused on ensuring customer’s satisfaction.Managing the Take Away and Delivery section, creating a unique service for the community.Standing in for management and cashiers, frequently working floor management shifts.

• 

  Frontosa Technologies

  Sept 2006 - Sept 2008

  Filing Clerk & Administration

  Switchboard Management and reception, dealing with clients directly and receiving of moneyfrom COD clients.Sorting and filing of all paperwork for each sector, creating the first administrative system.Managing the creditors account, ensuring the accounts are up to date, sending and followingup on returns to suppliers.Designing of mail shots, researching the products and distributing these to the client base.Assisting and training in the workshop willingly assembling basic entry-level computers and servers. Show less

• 

  TouchPos-Int

  Sept 2007 - Oct 2008

  Office and Administration Management

  Switchboard, Reception and Office Management. Managing the accounts, including the debtors and creditors, submitting VAT returns monthly and creating and issuing of staff payrolls. Assisting, training and managing of staff in all sectors.Creating and introducing work systems in all sectors.Market research on products, distributing the information to the relevant client base. Responding to any queries and returns of products, dealing directly with a vast variant of clients daily. Cold calling new potential clients, introducing the company and products.Frequent designing of mail shots, compiling product specifications and pictures. Assisting in new stock designs, researching new ideas and implementing those into finished products. Managing sales, ensuring products are of best quality before delivery.Organising of courier services, collections and deliveries.Confirming ETA’s from international suppliers and following up on imports.Managing the MD’s diary and arranging local and international trips and meetings. Show less

• 

  Winkworth Dental Laboratory

  Jul 2009 - Dec 2009

  Office Administration and Driver

  Reception and Office Management. Laboratory management, including stock products, managing and maintaining hygienically, safe working equipment Assisting with accounts, including the debtors and creditors. Ordering of products, dealing with several suppliers. Managing the transportation services, including daily collections and deliveries throughout the Peninsula.Representing the Laboratory by dealing with Dental Practices and Doctors directly.Voluntarily assisting both Technicians with the plaster work, different waxing preparations, shade comparisons and confirming the completion of all jobs.Basic PA duties, often involving basic assistance for two teenagers including transporting to and from school and after school sporting activities. Show less

• 

  Carnival Cruise Line

  Jan 2010 - now

  Fleet Content Manager focusing on Collateral, Digital and printed content, printed signage, Sports, TV and MoviesResponsibility includes sending out broadcasting schedules of Sports, TV channel lineups and Movies on all our shipsAssisting with the Logistics, communicating and arranging deliveries and returns with our vendors for movies and IMAX movies for various locations on the shipsEnsuring all new content for the HUB app and What's Happening Flyer is entered into our systemEnsuring all our printed collateral is up to date with the latest health protocols, liasing with several departments to confirm accuracy before sharing with the fleetChecking on the fleets daily audits and reporting any infractions foundRemote trainings of new hires, from Content Managers on the ship to Logistic Specialists ashoreRefresher trainings of Content Managers Show less Creating, managing and editing the daily FunTimes (Ships Events Flyer) as per company needs and procedures. Managing of the Daily Target Marketing Flyer, ensuring accurate information is distributed to our Guests. Managing all onboard Departments marketing content to ensure all are in compliance for Signage, Scala content, Broadcasting content on TV’s by completing daily audits and correcting and/or replacing any infractions found.Ensuring contents are run according to approved guidelines and Brand Standards – focusing on the FunTimes and HUB application.Scheduling of Sports and Movies in allowed locations, ensuring license agreements are adhered to.Training of new Management when needed in our SeaMS application for their FunTimes and HUB app advertising.Constant training of Guest Services and Photo teams on the HUB app, showing them how to troubleshoot the most common issues on both iOS and Android devices.Assisting Guests who have any queries or issues with the HUB app, troubleshooting any problemsFully trained in Sitecore and assisting of the Senior Media Manager to insert any new blurbs and tokens for all ships to use, according to standards set by our Onboard Media Department. Show less Prepare all paperwork required for the ship’s clearance in ports Attend ships clearance in ports of callCompile Pay Reports and Fun Time for the Hotel Departments Accounting TeamAssisting Guest Services Department in duties as required or neededKeeping an updated Maintenance Log & Storage inventory Preparing all Material Transfer documentation requirements which vary in different ports and countriesKeeping updated information on ports of call to share with onboard media for Guests Port Information FlyersAssisting Guest Services in Side Duties and or training of new staff in these dutiesCompiling, Updating and sending all Visitor Passes to all concerned Show less As Hotel Administration Coordinator, my main duty was as Personal Assistant to the Hotel Director and providing administration reports.Some of these reports included Technical Analytics from Guests post-cruise Reviews, Observing and reacting real-time on Guests enquiries on social media platforms, Dry Dock planning, Refurbishments reports, Meeting Minutes, putting together presentations for Hotel Operations meetings and for HESS (Health, Environmental, Safety & Security) meetings including trainings, updated procedures & audit follow ups. Welcoming and explaining of procedures to New Management. Show less Ensuring that all crew coming on board submit all necessary paperworkForward all collected documents to the appropriate contact person and filing of crew data sheets as per USPH requirements.Communicating new travel, immigration and customs procedures to all crew members. Sending pre-advise sign off and sign on lists to shipboard management.Collecting, forwarding and following up on all crew requests received from Hotel Operations.Assisting crew members with (not exclusive but mainly):Issuing and replacing of Crew ID’s and maintain crew ID logs and NametagsIssuing and replacing Ving card and metal keys based on the accommodationRenting of safety deposit boxesSail & Sign accounts for officers and staff. Changing moneyPurchasing items listed in the POS system, fridges, crew tour ticketsRefunds related to company businessLost luggage – following up with numerous airlinesMaintaining current knowledge of all regulations, procedures, by reviewing all available data in order to provide crew members and department heads with accurate and up-to-date information to answer questions and handle any requests.Numerous other Admin related duties. Show less

  • Specialist, ADA Content

    Jan 2024 - now

  • Fleet Content Manager

    Oct 2022 - Apr 2024

  • Content Manager

    Jul 2018 - Oct 2022

  • Hotel Administration Coordinater

    Oct 2013 - Jul 2018

  • Personal Assistant

    Oct 2013 - Jul 2018

  • Human Resources Coordinator

    Jan 2010 - Oct 2013
• 

  Clearwire Technologies

  Feb 2021 - May 2021

  Office Administrator