Blandine Mieg Bishop

Experience

• 

  Gillette

  Jan 1998 - Jan 2006

  In the Retail sector, using SAP SD :- Management of Customer Services Team (10 people) : order and complaints management- Management of Credit & Complaints Team (18 people) - Build of SAP module Material Master- In charge of data cleansing and data migration from legacy systems

  • Customer Service Manager SAP

    Jan 2001 - Jan 2006

  • SAP consultant & Material Master Streamlead

    Jan 1998 - Jan 2001
• 

  Poclain Hydraulics

  Jun 2012 - May 2014

  Context : Managing demand & forecasts wordwide- Management of 2 Demand Analysts, functional management of 25 Sales Assistant wordwide for process harmonisation- Consolidating data, running monthly rolling forecast process- Confronting demand & plant capacities through S&OP process- Managing 3 years forecasts budget process- Creating a weekly Demand News for global business management, a key indicator for top management Managing CRM Pivotal project and global roll outFraming and implementing the CRM tool, deploying the tool to 30 subsidiaries: project management, expression of needs, specifications, implementation, integration, tests, change management

  • Demand Manager

    Jun 2007 - May 2014

  • CRM Project Manager

    Jun 2012 - Mar 2014
• 

  Roche Diagnostics France

  Apr 2014 - Apr 2018

  Credit Manager SAP AR

  Context : Managing DSO and credit collection- Management of 5 accountants- DSO reporting, follow-up of Account Receivables and Customer Complaints- Implementation of SAP Credit Management FSCM- Separation of account receivables when splitting business units (Diagnostics/Diabetes)

• 

  Imagina International

  Oct 2018 - Sept 2021

  Consultante Chef de Projet ERP secteur Industrie

  Context : Managing Projects for ERP build and run in industrial companies- Modules : Finance, Purchasing, Maintenance, HR, CRM- Managing delivery phases, Projects governance- Quality-Cost-Delivery-Performance follow-up

• 

  Capgemini

  Sept 2021 - now

  Engagement Manager

  Context : Managing IFS ERP & CRM Salesforce Projects, in industrial companies- Supporting Customer in their implementation Projects- Managing delivery phases and international roll-out- Quality-Cost-Delivery-Performance follow-up- Communication and change- Cost & margin follow-up