Arslan Ashraf

Experience

• 

  Plan9 - PITB's Tech Incubator

  Jun 2017 - Sept 2017

  Intern
• 

  Tourism Live LLC

  Jun 2021 - Aug 2021

  Intern

  Worked with a team on a web development project.

• 

  ICOMMUNIX

  Jul 2022 - Aug 2023

  DevOps/Support Engineer

  Leveraged Amazon RDS to design and manage highly available and scalable database solutions, ensuring data integrity and optimizing performance.Utilized Amazon CloudWatch to monitor system performance, identify bottlenecks, and proactively implement necessary improvements for enhanced efficiency.Implemented automation scripts using AWS Lambda, significantly reducing deployment time and streamlining processes.Provisioned and configured secure and reliable virtual computing environments with Amazon EC2 instances.Designed and implemented Amazon VPC architectures to ensure network isolation and enhance security for critical applications.Collaborated with cross-functional teams to set up and configure Amazon Connect, enabling efficient and seamless customer support operations.Resolved technical issues promptly and provided exceptional support to internal teams, ensuring uninterrupted infrastructure operations. Show less

• 

  Unlayer (YC W22)

  Sept 2023 - now

  Engaged with clients to understand and address their technical needs, ensuring optimal solutions were provided.Delivered in-depth technical support, effectively resolving complex client issues.Conducted client calls to troubleshoot and enhance product usage, ensuring seamless experiences.Presented tailored technical solutions, demonstrating product capabilities and benefits.Collaborated closely with the development team to relay client feedback and drive product improvements.Participated in solution-oriented meetings to enhance customer satisfaction and foster long-term relationships. Show less

  • Technical Support Specialist

    Jul 2024 - now

  • Solutions Engineer

    Sept 2023 - now